The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer…
Hi, I have a problem right now with sessions being repeatedly disconnected after a few seconds. The session disappears from the session list at the top of the technician console window, and then reappears after a few seconds, only to disconnect again a few seconds after that, and this cycle continues. The problem is also…
I am on call every three weeks, which is only important because it means I'm not sure when exactly the problem began. But, I can no longer click anything in a client session. The mouse moves fine, I can see the screen fine. (not sure if I can type). But no clicks register. This happened before the upgrade to Sierra, and…
Hello I am trying to find a script that will do the following for me. Find out how many windows 10 virtual desktops the user has, as well as shutting them down. Any help would be much appreciated!
Hello, i trying to integrate the chat in my web application, like this: https://secure.logmeinrescue.com/InstantChat/Standard/Default.aspx?EntryID=MY_CODE&PrivateCode=TEC_GENERATED_PIN but the chat says passing wrong parameters... How is the correct way ? Thanks
Hi, i'm trying to integrate LogmeIn Rescue in a webapp, reading the documentation i see this... https://secure.logmeinrescue.com/welcome/webhelp/EN/CustomizationIntegration/Rescue/Customization/c_Resc_AC_customize_Channel_form.html but, what is the EntryID ? Thanks
Anyone have a fix for the mouse/scroll wheel not working in Rescue sessions?
We have several software vendors that use this software to provide us remote support. We are also paying customers of logmein central, and we also occasionally use join.me free. We have no disconnection problems with log me in central or join.me on all of our windows 10 surface pro 4s (we have a dozen or more). We also…
I was able to use Logmein rescue to remote session into a employees laptop and connect to our office VPN so I can get their system on our Domain. We recently upgraded out firewall to a Sophos XG-210 firewall and now when I vpn into the office I lose connection to logmein and we are forced to restart the system. Any clue on…
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