Hey everyone 👋 If you’re managing remote support, endpoints, or just trying to keep IT from getting more complicated than it already is — you might want to check out this year's virtual event. GoFurther 2026 is happening on May 19, and this year we’re focused on something we’re all feeling: growing IT complexity. We’ll be…
The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
We are seeing several issues witht he connect on LAN feature and I don't know where to start. 1.) We have separate subnets throughout our network, the Connect on Lan tab only seems to bring up the computers it sees on the same subnet that I am running the Technician console on (my computer). I can manually type in a…
I can't see my hamachi adapter on Connection and Sharing Center aand I ran Diagnostic tool on hamachi , it says TUNNELS (PROBLEM FOUND) (all member are offline) ADAPTERS (PROBLEM FOUND) Adaptörler bulundu (Found adapters): [Yerel Ağ Bağlantısı 2] -(Disabled) How can I enable Hamachi adapter ? I can't see !! Here look at it…
I am running LogMeIn Hamachi on Windows 10 and it wont connect to servers giving me a message along the lines of "Failed to connect to servers, retry when available?" and it will say connected, the go into reconnecting. http://pastebin.com/pkgNt3Bu here is my log
sorry but i dont know how to discribe my problem correctly, so i try it like this. next to my name in hamachi there is a yellow triangle. how can i remove it so hamachi will work again?
Hello, I ask for help. I with the friend have a connection via the tunnel, hamach we adjusted. Firewall is switched off and in a router UPnP is included. I too registered ports in a router. Result of diagnostics- Тест трафика: Заблокирован входящий трафик, проверьте настройки сетевого экрана (Inbound traffic blocked, check…
I received a call from someone from "Windows Support" telling me they've been receiving "error messages" from my computer – obvious scam to me, a software engineer, but I played along. He had me open the Windows Event Viewer (well, I was on a Mac, so I pretended) and showed me all the meaningless warnings that were "worse…
Hi guys, was wondering if there's a way to undo the revoke sent for Unattended Access. We have a PC that revoked our rights to its unattended access, because the user didn't understand English at all and blindly clicked.
Is it possible to blank the computer screen on remote so if i have to fill in a password the remote customer is not able to see this?
Hi Community, We're experiencing issues with connecting to mobile devices, we get the error (roughly translated from Dutch) could not recieve reference. Desktop pc's and mac's aren't an issue only android devices won't work at the moment. I'm on version 7.8.2847 of the technician console. Cheers, Henk
It looks like you're new here. Sign in or register to get started.