Hey everyone 👋 If you’re managing remote support, endpoints, or just trying to keep IT from getting more complicated than it already is — you might want to check out this year's virtual event. GoFurther 2026 is happening on May 19, and this year we’re focused on something we’re all feeling: growing IT complexity. We’ll be…
The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
Some of our workflows include copying many small files to customers. It often takes a long time to load the Logmein file manager and it would be convenient to copy files directly in the session. In my tests (with separate computer running applet) this didn't appear to be possible. Is there a way to enable this?
Hi all, in our company we have the following need: We have 10 Pc's that needs to be remotely managed by more than 1 technician. With 1, unattended access was setup and is working fine, but i cannot configure the second one I tried adding the second technician with all the needed permission but that doesnt work.. What is…
I'd like to be able to run tasks on the end user device that require me entering my admin credentials. When I attempt to do this the user sees the login window but I don't. I noticed there is a message stating the logged in user has restricted access and that the Customer Applet needs to be restarted as a Windows service.…
Sidebar does not follow the text sent. When sending text in chat, the bar is not tracking/scrolling according to the texts being sent. Frozen message history.…
Our company currently switched over to Log me In from TeamViewer and I have been asked by leadership if there is a way to show when computers go offline? Example being - -in TeamViewer today, when a computer goes offline and the technician has the console up and running - it will show a pop up on the bottom right of their…
Today the service Hamachi has stopped working. He just disappeared from the list of services in Windows. I could not delete it normally, I began to clean the registry and manually deleted all the folders. But the registry branch (listed below) is not deleted. I tried to reinstall the program and now the error could not…
Hi everyone, Thank you to those of you who attended our recent webinar CISO Roundtable: Real-world Cyber Security Strategies That Work . If you didn’t get a chance to attend, I encourage you to watch the recording here. Different points hit on included why some security leaders don't buy into "zero trust" as a term,…
In the technician console, opening the unattended computer window has a tab Unattended Accessible. Is there a way for an admin or master admin to only allow a technician to view/act on unattended computers set up by a certain technician group? If there isn't a way to prevent technicians to see unattended computers from…
Not sure what happened, as everything was working fine a few days ago, but now every time I start a session, I get an error message saying that it is a UAC enabled device and that I have to restart the applet as a Windows System Service. In the Admin Center, I have 'Automatically start as Windows System Service: if…
I have the following script that I am deploying to a LogMeIn session with private session mode (using link to download LogMeIn agent and not calling card). The LogMeIn technician console and the agent are on the same machine. I am running both as the same AD user: @echo off C:\WINDOWS\System32\cmd.exe /c echo cmd test…
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