The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer…
Hi, We have set up AD sync for LogMeIn using the traditional connector. We enabled SSO around March 2024, however recently the azure groups have stopped syncing with the LogMeIn technician groups. FSecure was previously blocking the app but despite this being trusted, there is still no sync. Unable to get an answer from…
Hi, can anyone tel me if LogMein is a blocked applet in China?
I had this issue with Log Me In Rescue Technician Console where the list view under the computers button: Would show an obscured view: Where the columns were compressed. I haven't seen any other KB articles around this after a short google. My fix was to nerf "Computer\HKEY_USERS\#######\Software\LogMeInRescue" registry…
Hello. I'm having a strange issue with my Logmein Rescue Technician program. I can log in with my account and see the listing of pc's on our network. When I select one to connect to, it will say "connecting", then "Failed to start unattended session" I have a feeling that this is computer account related; if I log in with…
Hi all I am deploying the unattended client to windows 10 devices. This works great. If the windows 10 device changes its hostname, then I've noticed that this doesn't update in the admin center or tech console. These will both show the old hostname. I reached out to support who state there is no auto update functionality…
Hola, Me gustaría saber si LogMein es compatible con la última versión de MacOS Sonoma 14.4 Al descargarse el applet de la conexión de LogMein se descarga en formato .pkg.zip en vez de solo .pkg para que pueda ejecutarse. Necesito saber si es compatible, para descartar pruebas, y en caso de que fuese compatible, como…
Some of our workflows include copying many small files to customers. It often takes a long time to load the Logmein file manager and it would be convenient to copy files directly in the session. In my tests (with separate computer running applet) this didn't appear to be possible. Is there a way to enable this?
Hi all, in our company we have the following need: We have 10 Pc's that needs to be remotely managed by more than 1 technician. With 1, unattended access was setup and is working fine, but i cannot configure the second one I tried adding the second technician with all the needed permission but that doesnt work.. What is…
I'd like to be able to run tasks on the end user device that require me entering my admin credentials. When I attempt to do this the user sees the login window but I don't. I noticed there is a message stating the logged in user has restricted access and that the Customer Applet needs to be restarted as a Windows service.…
Let's say I am just an administrator and I have technician group A -> technician group B -> technician group C with A being the top technician group and group B under A and C under B. All have technicians assign to them. I tried setting a permission in group A and I found that B and C didn't inherit those permissions nor…
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