The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer…
wehenever i try to install the newest version of hamachi my pc crashes (blue screen). also, the installed version of hamachi is not working at all. thats why i decided to update... when i run the update the pc crashed and i got a blue screen. everytime i try to update again it crashes, always. now i tried to install an…
I've started using hamachi again since yesterday and it worked great! So today i decided to install zonealarm and it suddenly stopped pinging to my friend's client. Here's a summary of the error: I've been having this issue with other software like this for some reason... http://prntscr.com/ap0u4e I am desperate for help...
I installed hamachi on Win10 and all my friends can ping me but i cant ping them. Network type for my hamachi is public and i dont know how to change it to private maybe that is the problem. If you have any suggestions please reply me.
My name is Jake and I use LogMeIn as a troubleshooting tool for a technical support job. Recently, however, LogMeIn has been malfunctioning. The customer and I can establish a connection just fine. He/She goes to 123rescue.com and enters the 6 digit code. We then download and run the applet, and it seems to connect in…
I have recently installed Hamachi on Windows 7, in the hope of playing older games on a LAN connection. When i connect to the network my friend has created on Hamachi, however, it has the vpn tunneling error, like others have complained about. I have tried reinstalling the network adaptors, and restarted the service, but…
Hi, I would like to make the following suggestion. We use microsoft Office 365 which includes Lync. Lync is great for pulling real-time presence status from other programs susch as MS Outlook, CRM Dynamics etc. It would be great if you could integrate a presence feature into Logmein Rescue that will show 'Busy' or 'In…
What does this mean and how do I get rid of it?
Getting a message when I connect to the office computer from my laptop that input being blocked. Was asked to do an update (saw message yesterday but no time to do). Did the update and when block message came up did a restart of the laptop. LMC
I was running Windows 7 and Hamachi was working perfectly fine. However, since updating to Windows 10, I've been getting a tunnel error, Hamachi reports the error as: Failed to connect to the network adapter Peer is not accessible via VPN. After looking into the problem, I've noticed that the Hamachi Network Adapter is…
Hello, I just made a dedicated csgo server and when my freind copies my ipv4 addres via hamachi and trys to join the server it says connection failed after 30 retries.
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