The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer…
In the guide they say how to get history log of sessions to this in-session device. But sometimes I'm interested in logs from all the sessions I had for last months. Please note, I don't have access to any admin account. Just the Technician Console. Can I find log files somewhere in my PC, or is there any other way to get…
I just received the email about the security breach, and the section under WHAT INFORMATION WAS AFFECTED reads: "The information in the affected backups include your Hamachi account usernames and salted and hashed passwords. It also includes your deployment and provisioning information, some Multi-Factor Authentication…
We use Logmein Rescue on our website, to provide tech support to our customers. When customers click the link to obtain the 6 digit code to give to the support agent, the page is all black, with white font, with no branding options. We would like to be able to add our logo, and maybe change the background color, to more…
Hi Guys, We've got LMI Rescue setup in our place and are using Service Manager to work on tickets. I've managed to setup a PowerShell script that can load LMI Rescue for our Analysts to manually search for the troubled User's PC for assistance. Now I'd like to know if there is a cmd/Cmdlet that LMI support that we could…
Buenas tardes, quería pedir eliminación de cuenta de Logmein y GoTo Instale Hamachi y la verdad que ya no lo voy a usar. Gracias por su atención Good afternoon, I wanted to ask for Logmein and GoTo account deletion. Install Hamachi and the truth is that I'm not going to use it anymore. Thanks for your attention
When I create a new password via mobile device it would be handy to be able to pre populate my email address as username. I waste a lot of time entering my email address over and over again.
Hola buena tarde soy de México, solicito de su apoyo para la cancelación de mi suscripción,.
I am able to launch a remote rescue session, but once I am connected I am not able to start another one. However everyone else is. Is there any fix for this? I will attach a picture as well: as you can see I cannot create a new session once I have already started one
Okay we have a suite of bugs that's occurring on the MacOS version of LogMeIn123 Technician Console, which runs on Wine. Bugs I noticed so far: - Caps has to be on to use lower case Doesn't happen every time but there are times when my Caps Lock is off but when I type on the users computer it comes out in CAPITAL letters.…
Hello, As stated above, please provide instructions on how to remove the auto logoff. Thank you.
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