Key Features: * Freeze Frame Functionality: Technicians can now pause a live video feed during a support session to capture a still frame. * Zoom In and Out: Once the feed is frozen, technicians can zoom in on the image to examine fine details, such as serial numbers, intricate wiring, or small components. * Pan Across…
Inspired by the vision of a lightning fast remote support session, we are proud to announce that Zero Download Desktop View is live and available to all Rescue customers in the Web Technician Console. With this significant enhancement to the remote support flow, end users don't have to download and install anything before…
Today the Rescue product team is excited to announce that version 4.0.5 of the Rescue ServiceNow integration is certified on Xanadu, the Winter 2024 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to…
LogMeIn. For over 20 years it’s been a trusted name in IT. Recognized for innovation, reliability, and going the extra mile. What started as a simple way to remotely access computers has grown into an industry-leading IT management and business communication company now known as GoTo. When we rebranded the company from…
We are excited to announce a new release of the Rescue Integration for Microsoft Teams - now with support for Single Sign-On (SSO). This update enhances security, streamlines authentication, and improves user experience, ensuring seamless remote support capabilities directly within Microsoft Teams. Please find…
Web Technician Console GA A lightweight modern browser-based Technician console used for ad-hoc pin code sessions. Does not require download or install of any components on the technician side. Learn more. Benefits: Improve agent experience, reduce update management overhead, access anywhere New Device Management UI An…
When: Tuesday, September 24, 2024 | 10-11am EDT / 7-8am PDT REGISTER HERE Details: In today’s fast-paced world, delivering exceptional customer support is more crucial and challenging than ever. Companies are navigating high customer expectations, complex devices, cost pressures, distributed teams, and high agent turnover,…
The Rescue team is thrilled to announce the availability of the new and improved Unattended Device Management interface - designed to enhance the experience for Admins managing Unattended Access devices in Rescue. Documentation: About the Unattended Device Dashboard Experience Use Case: The feature is for those customers…
In case you missed it, in last week's webinar we went over challenges IT departments face around being seen as a cost center, and discussed: * How to craft an impactful narrative to your non-technical stakeholders that demonstrate the value of IT * Tips and tricks for building and communicating on KPI’s that matter *…
How to try out the Rescue WebTC: Access from the "My Account" page or Go directly to: https://secure.logmeinrescue.com/webtc Supported Session Types Ad-hoc sessions: Core functionality enabling agents to remotely access an end-user's computer through an applet. Unattended sessions : The technician can connect to the remote…
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