GoToAssist Remote Support (v4.7, b1673) Release Notes

Jamie_A

Regular (default) Build released on October 19, 2019

• All agents whose account update settings are configured for Regular Updates or Regular & Beta Updates will receive an update of the latest version (v4.7, b1673) for the GoToAssist Expert and Customer desktop applications on of Saturday, October 19, 2019.   Please see below for the changes included in this release.

 

Highlights

• Support for macOS Catalina (10.15)
• Known issue with unreadable text in Dark Mode

 

What's New?

 

Support for macOS Catalina (10.15)

• Agents can now host support sessions using the latest version of the GoToAssist Expert Desktop application from their Mac running macOS Catalina (10.15), which includes 64-bit software support.  Previously, the GoToAssist Expert desktop application only supported 32-bit software on macOS.  (GTAUP-5669)
• In order for agent accounts to retrieve the latest version, admins will need to log in to the Admin Center and update the Build Version Updates in GoToAssist Remote Support (either per device group or account-wide) by selecting either Regular & Beta Updates or Infrequent Updates (v4.7, build 1673).  Once the latest version is available within the agent account's, they can upgrade automatically or manually.

 

Known Issue

 

Unreadable Text in Dark Mode

• If an agent's theme is set to Dark Mode in macOS, some text within the GoToAssist Expert desktop application is displayed with difficult visibility (but with full functionality in tact).  Please be aware that this issue is expected to be resolved in a future release, however, our recommended workaround is to change to theme to Light Mode in macOS.  Thank you for your patience as we work toward a resolution.  (GTAUP-6067)