Hello I am attempting to get the call reports of calls answered per user and the data is not available. I can see total calls but not the calls answered per user. Can we, please, add this feature? Thank you
This is available in analytics call queue outcome> handled
Hi @Senobia24, welcome to the community!
Thank you for sharing this feedback. We will be adding an Outcome column to the Call Report in a future update that will provide this information.
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