The most recent content from our members.
create a way to access phone call recordings on the mobile app. Please!
We see that transferred status is a data point in call reports, can we please have a filter field so that we can report on it. We would like to determine call flow from one dept to the next to find out how calls are moving through company.
Currently in GoTo Admin, you cannot change the name of a device that has a user assigned to it, and there is no option to turn off syncing with assigned user's name, only the option to turn of syncing the display name (which is different) with the assigned users, see below: This is an issue because when you change assigned…
We have had and issue several times where an agent has forwarded their own lines either accidentally or intentionally but forgot. A report that can be run to see what extensions are forwarded if any would be helpful.
Currently the report shows the total number of calls aggregated for the selected date range (e.g., last 7 or 30 days). Could we add a feature to view this data broken down by day? It would be great to see the daily volume trends within those date ranges.
I would like a report that i can export details of a completed Remote Execution job. I need to know what devices were successful, what failed, and who the last logged in user was. When I export, i can only get the successful device, no info on last logged in user, and no exportable info on failed devices
It would be great to have a dedicated account or way of accessing the dashboard only without access to all other GoTo Resolve admin functions. E.g. showing the dashboard on monitoring screens. It would also be nice to be able to add/remove widgets to the dashboard to make it more relevant to your own needs.
I saw a few other suggestions on this but I also want to suggest that there should be some type of voicemail report under the call reports. Managers should have visibility into voicemails to ensure that team members are handling voicemails. Also, there should be an option to retrieve deleted voicemails as well. Goto really…
Please leave the Call Reports-user activity the way that it is. When we run reports, we need to see all data, regardless of whether or not a call was answered. Viewing the report from the analytics tab does not give all the data like the weblink for reports shows. This report is vital and needs to show all data, not just…
In a webinar, we're able to tag questions as answered, follow-up, etc. However, these tags are not reported in the Q&A report which makes it kind of pointless to mark them as follow-up since we can't see which ones to follow up on later. I'd like to request a column be added to the report that shows the tags.
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