Agent Accessibility

On the agent dashboard, PLEASE remove the ability for agents to click on the queues and see all other agents names and what the are currently doing(on call, wrap up, or pause) This should ONLY be visible to supervisors. We do not need employees trying to track and judge others without all the information. REMOVE THE FUNCTION.

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Administration

Administration and Configuration

Status: Reviewed by moderator

Comments

GlennD

@Glass The ability to make this an optional setting has been added as an enhancement request to the teams list.

Glass

I have called and asked for this to be optional multiple times. Then I was told to post it on here because no one seems to care. I feel the thought behind the that feature is flawed and does not take into account humane nature. Please at least make it optional to for agents to view.

KateG

@Glass

Thanks for your idea and feedback. The idea behind the feature is to share positive, supportive teamwork and social accountability within contact centers, so the feature would not be removed. Still, we can certainly request an option to control the function. This has been shared with the team.

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