Assign end users to certain helpdesk services

KMonnington

I have created multiple helpdesk services for end users. Is there anyway to assign end users to certain helpdesk services so they dont create tickets in the wrong helpdesk? If there is not, is that something that could be added at some point down the line?

bphanna

I have the same issue as @KMonnington . We cannot add more customers because of this issue. Agents can be separated but every end user we add sees other Helpdesk Services that they shouldn't.

I just had another customer inadvertently select another Service that caused havoc with email notifications going to other company members. I would really hope GoTo makes this a priority as MSPs cannot expand and grow their customer base like this. I love GoTo but this seems like a simple fix to designate users to a specific Helpdesk Service.

@GlennD , are you guys planning on adding this feature in the next release? If so, when will that be? I'd really love to add licenses and grow with GoTo, but unfortunately cannot until this is fixed.

Thank you,

bphanna