Night Switch, Call Forward Visibility & Call Park Notifications

Kiet

Hi Community,

I’m looking for advice or updates on a few feature requests for a customer setup.

1. Night Switch / After-Hours Routing

The customer would like a “Night Switch” feature that:

• Automatically diverts incoming calls to voicemail after business hours
• Can also be manually activated during the day (e.g., when leaving the desk or attending meetings)

Questions:

• What is the best current workaround to achieve this behaviour?
• Are there any plans to introduce a more user-friendly “Night Switch” style feature?

2. Call Forward Active Indication

The customer would like call forwarding status to be visible across all devices.

Currently:

• Only the device that activates call forwarding shows the indication
• It can only be disabled from that same device

Questions:

• Is there any way to show call forward active status across multiple devices?
• Are there plans to support a global or shared indication?

3. Call Park Auditory Notification

The customer has requested an auditory alert for parked calls.

Currently:

• Only a visual indicator is available (park changes colour)
• No sound or reminder if the call is left parked too long

Questions:

• Is there a way to enable an audible notification for parked calls after a timeout?
• Are there any upcoming improvements planned for this feature?

4. Call Park Visual State

Additionally, the customer prefers that parked lines do not display green when idle (already addressed).

Question:

• Are there any additional customisation options for call park indicators?

Thanks in advance for any guidance or feedback.

Thanks,
Bowie

KateG

Hi @Kiet Welcome to the Community, here's a few suggestions:

• Night mode is acheived by many customers through an extension. You assign the extension to a line and configure the timeout to 0 seconds and then have it round to a dial plan.
  • You can add a night mode button to your phone as a speed dial and hit the night mode button to forward to lines.
  • There is a similar thread here on how one customer handles this.

https://community.goto.com/discussion/307203/cloud-night-mode-button

• Call Forward status that is visible across all devices is not currently available or on the roadmap at this time. You can create a idea where others can comment and vote here.
• While there isn't an audio alert, Call Park will ring back the extension after it times out.
• Visual Call button options are currently not available, this could be an idea request as well.

Hope this helps!