It would be nice to restrict users to only see their calls in analytics.
It would be nice to also have a user by user setting to allow them to listen to only their recordings
Hi @Ken_PittTech Nice seeing you
We have heard the need for agent Historical View Reports of their own calls to view call information, your idea has been added. It's not currently on the roadmap, but we will keep the community updated.
If you found this discussion useful, why not register/sign-in? It only takes a minute to add your support and vote for a new feature!