It would be very useful to have one-click quick filters available in the LogMeIn Resolve Helpdesk ticket view.
At the moment, filtering tickets requires users to manually adjust filter options, which adds unnecessary clicks and slows down day-to-day ticket management. A set of preset quick filters would make it much easier for agents and managers to see the tickets that matter most.
Suggested quick filter buttons could include:
- My Tickets
- My Tickets + Unassigned - ** This filter is currently not possible
- Unassigned Tickets
- Open Tickets
- Closed Tickets
- Overdue Tickets
- New / Unread Tickets
- Tickets Awaiting Response
- All Active Tickets
Ideally, these should be displayed as clear buttons or tabs at the top of the ticket list, or the side menu so they can be applied with a single click, without needing to open the full filter menu each time.
This would improve usability by allowing agents to quickly switch between common ticket views, especially in busy support teams where users need to pick up unassigned tickets, review their own workload, or check recently closed/open tickets.
A further enhancement would be to allow organisations or individual agents to customise and save their own quick filters, so each team can tailor the helpdesk view to their preferred workflow.
Benefit:
This would reduce time spent navigating filters, improve visibility of outstanding work, and make ticket triage faster and simpler for support teams.
