nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Need a filter for Call Reports to include Ring Groups

gmyers

We use Ring Groups extensively as a Queue would allow users to login/out which is not what was needed. At least this was the understanding when our system was designed and setup. With this, we have no way of reporting on the call activity for each group for management. We worked with support and they were not able to find a way to do this other than change to Queues. Please include this an update.

Find more posts tagged with

Reviewed by moderator

Status: Reviewed by moderator

Comments

sransdell01

I have already done that but it doesn't help much since it still doesn't tell us if the calls are coming via a ring group or directly to the users.

KateG

@gmyers, @sransdell01

Thanks for the idea, I have shared this with the team for consideration.

One workaround for now would be to use a User Group that mimics the Ring Group members.

sransdell01

We need to be able to report on ring groups as well. We use ring groups for all our dial plans and our employees are reporting that they receive a lot of calls they shouldn't be, but we have no way of finding out how many calls they are receiving because GoTo does not have this data. We were also under the impression when we bought the system that we would be able to get reports on this so this has been very frustrating for us.

Don't forget to Vote!

If you found this discussion useful, why not register/sign-in? It only takes a minute to add your support and vote for a new feature!

Button