nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Admins should have the ability to remove users from DND

Bradyhed10

Several users unable to receive calls during work time because work schedule was automatically turned on and they haven't accessed; there phone app because they use desk phones.

Is there no way to adjust on admin side?

Moderator edit: title for clarity

Find more posts tagged with

Reviewed by moderator

Administration and Configuration

Status: Reviewed by moderator

Comments

Sirjes2

I would note that as a Super admin, we should have more control over user's availability/presence due to vacations. Many of our users do not have Goto mobile as it is against policy, so when they are out of office, the only way to set their phone to DND is physically being at their branch location.

KateG

Hi @Bradyhed10 Nice to see you.

At this time, there is not an admin portal override for Do Not Disturb on GTC (desktop or mobile). I've moved your post to the idea section and shared this with the team as feature request.

In the meantime you can manage your status from the desk phone.

Do Not Disturb is the only status you can turn on and off from your desk phone. There will be a DND softkey on your phone's screen to enable and disable this feature.

Troubleshooting: If you do not see the DND softkey, you can go through your phone's menu, find the features/call settings option, and then select the DND/Do not disturb option. For help with your specific phone, visit the manufacturer's support site.

Don't forget to Vote!

If you found this discussion useful, why not register/sign-in? It only takes a minute to add your support and vote for a new feature!

Button