The most recent content from our members.
I would like to be able to choose the columns that I would like to have displayed in my soft phone. Currently, I have to display Company and Email. I would like to have the flexibility to choose only name and extension. I would also like to be able have the Company field says "District". We are a school district, not a…
Been getting a lot of spoofed calls coming in with seemingly no real way to filter them. With a number attached to the call, they cannot be filtered by an anonymous call filter With significant quantities of varied numbers coming in, individual filtering/blocking would be moot When calls come in "from" various area codes,…
Schools tend to use a rule to prevent calls to teachers during school classroom hours. your new Conditional Routing Node does not allow choosing internal extensions/directories to select those PBX extensions as allowable pass through callers to prevent any external numbers from passing through to the classroom during…
Add on orders should notify the rep that is assigned automatically, similar to how initial lead registration sends an email notification. Can the pricing and equipment in the partner portal be updated? Partners should be allowed to create their own RFP PDF quotes from their partner exchange portal. Along with that, it…
As an Admin, I would like the ability to create or reset a user password upon setting up a new user. Current process is having to use forgot password option once an extension has been assigned to another user or setting up a new extension.
Question: How to place an outbound call to show being placed from a specific queue? RE: In order to have better Queue call analytics not just for inbound calls, but also outbound calls, and I'm not talking about outbound queues for missed calls/callbacks, etc., I mean actual outbound calls placed by an agent that need to…
It would be useful to have a link in the user settings to open their app.goto.com without the password so we can help with issues
As a call center supervisor, I would like the ability to view the Agents tab and Callers tab from the Supervisors dashboard in a single view. These two widgets are not currently available when creating a custom wallboard. Viewing both of these tabs in a single window allows me to quickly see call volume and agent activity…
The directory button used to be on the same page as the button programming and would like it moved back. The overall feeling of the new admin portal is TOO MUCH CLICKING compared to the legacy portal. I used to be able to turn that on while programming buttons, Now I have to make it a 2 step process and slows me down while…
It would be great if permissions can be set for Contact Groups in GoTo so that only approved users/user groups can access certain shared contacts. This would provide more modularity so that sets of shared contacts can only be access by certain deparments (for instance, shared contacts accessible HR should be different than…
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