The most recent content from our members.
GoTo Connect allows different hold-music playlists to be assigned to individual phone numbers, lines, ring groups and call queues. However, after an incoming call is answered and placed on Hold or Call Park, the caller hears the system-wide hold music rather than the playlist assigned to the number they called. This is a…
As an admin, I would like the ability to unlock a user account. Currently, when a user is locked out, they are forced to wait 5 minutes or reset their password. Moderator edit: title for clarity
As a call center supervisor, I would like the ability to view the Agents tab and Callers tab from the Supervisors dashboard in a single view. These two widgets are not currently available when creating a custom wallboard. Viewing both of these tabs in a single window allows me to quickly see call volume and agent activity…
Several users unable to receive calls during work time because work schedule was automatically turned on and they haven't accessed; there phone app because they use desk phones. Is there no way to adjust on admin side? Moderator edit: title for clarity
Can you build an MCP for Claude for Financial Advisors, which recently launched on September 14, 2026? We’re not just looking for a general MCP connection. We’d like GoTo Connect to submit its MCP to Anthropic so the GoTo Connect connection can be reviewed for inclusion and listed directly within the Claude for Financial…
I would like to be able to choose the columns that I would like to have displayed in my soft phone. Currently, I have to display Company and Email. I would like to have the flexibility to choose only name and extension. I would also like to be able have the Company field says "District". We are a school district, not a…
Been getting a lot of spoofed calls coming in with seemingly no real way to filter them. With a number attached to the call, they cannot be filtered by an anonymous call filter With significant quantities of varied numbers coming in, individual filtering/blocking would be moot When calls come in "from" various area codes,…
Schools tend to use a rule to prevent calls to teachers during school classroom hours. your new Conditional Routing Node does not allow choosing internal extensions/directories to select those PBX extensions as allowable pass through callers to prevent any external numbers from passing through to the classroom during…
Add on orders should notify the rep that is assigned automatically, similar to how initial lead registration sends an email notification. Can the pricing and equipment in the partner portal be updated? Partners should be allowed to create their own RFP PDF quotes from their partner exchange portal. Along with that, it…
As an Admin, I would like the ability to create or reset a user password upon setting up a new user. Current process is having to use forgot password option once an extension has been assigned to another user or setting up a new extension.
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