The most recent content from our members.
Hello, I called in to GoTo and worked with Gabriella. She was fantastic. However, we were unable to get the AudioCodes MP508 8 FXS device to register. This AudioCodes is the recommended replacement for the end of life MP118 8 FXS. It has been end of life since 2022. Can GoTo look into getting the AudioCodes MP508 8FXS…
Hey community: Wanted some feedback and concerns regarding RCS text messaging from users that text on a day to day basis. I can't possibly be the only one experiencing this issue in todays world of texting We use text messaging quite a bit, but RECENTLY within April 2026, multiple customers mentioned that text messages are…
At least with respect to Yealink devices, it is not currently possible to monitor the status of a conference bridge. It would be nice to have this feature to know when there is at least one person present on a conference bridge.
Currently in Go To connect, you can only "Preview" the cover page portion of the fax. It would be very helpful to be able to preview the full contents of the fax to make sure they match what is hoped to be sent.
I just found out my phone line was reconfigured - outside callers said they were getting a dial tone instead of reaching me. I’m not sure how long this was happening, and I only heard about it when people emailed me directly. It would really help if Goto offered: Detailed Audit Logs: Super admins should be able to see…
Currently, wrap up times are configured at the queue level and apply to all users. Users have the option to end wrap up time early. Wrap up time should have additional configuration options that allow individual users to have different wrap up times. The individual user should have an option to adjust their own wrap up…
Schools tend to use a rule to prevent calls to teachers during school classroom hours. your new Conditional Routing Node does not allow choosing internal extensions/directories to select those PBX extensions as allowable pass through callers to prevent any external numbers from passing through to the classroom during…
Here are some suggestions I propose to be implemented within each Queue's Settings sections. Each Queue should have it's own Voicemail Mailbox that can be access via the Contact Center GoTo App section to see new voicemail messages, listen to the voicemail messages and ability to delete the email messages. Also some sort…
Hi GoTo team and community, We have multiple business DIDs that route to the same ring group (or shared line) on Yealink T57W phones. We want a different ringtone depending on which number the customer calls, so staff instantly know which line is ringing. We’ve already: Configured distinctive ringing on the T57W phones…
Problem Statement I use GoTo to receive calls from several different sources. Sometimes it's an internal call from my team, sometimes it's an after-hours support call, and sometimes it is a call to my direct business line. I would like to set a different ringtone for each of these different cases. One specific issue for me…
It looks like you're new here. Sign in or register to get started.