We currently utilize GoTo Connect with our users logging in through SSO and have a helpdesk that helps create the user accounts when they are onboarded. For our workflow, there is a gap in Role customization that doesn't allow us to create an admin who can manage the phone system (Dial Plans, Ring Groups, Extensions, Phone Numbers, etc…), while not being able to add or delete users.
This would allow us to prevent users being created without using SSO, which can be a compliance issue, while still allowing this role to assist users with updates to the phone system. I suppose this would also just fall under being able to have as granular of role creation as possible.
