You can view the connection quality between your client computer that you're sitting in front of and the remote host that you're trying to access. It is only a source of information about potential connection issues and may give you an idea why your connection is slow or unstable, but it does not offer a solution. The…
Are you looking to increase your mobile remote support capabilities? With the new LogMeIn Central Remote Support add-on, unlock fast, frictionless, secure remote support with the click of a button – across both desktop and mobile. Join this 60-minute session as we discuss and demonstrate the power of remote support.…
Hi, Remote support is a crucial role within IT, allowing you to remotely connect to devices to resolve issues quickly. Our powerful Remote Support module supercharges your IT capabilities with unlimited, multi-platform, seamless support sessions. Support any device - PCs, Macs, iOS, Android, and Chromebooks - in any…
I recently purchased an ASUS laptop and added it to our Central account as a device to connect to. Laptop is Windows 11 Home, and it has integrated Intel Xe graphics. No dedicated GPU and no external monitors hooked up to it. The laptop was configured to never go to sleep when on AC power, and power mode was set to…
I am running a report of user and device logins for the previous week. Nearly every single entry states that every session lasted a number of seconds (Anything from 5s to 40s) only. Any ideas on why this is the case (I know the sessions lasted much much much longer than a few seconds) before I have to call support?
Hi community! I've got an issue with a brand new PC. Do you know if there is a timing for LMI AV to be supported on Windows 11 24H2? ("Version 7.9.9.381 is not compatible with Windows 10 Pro 24H2 (10.0.26100.1742).Please download the latest installation kit.") <img src="https://www.accoplas.fr/images/LMIAV.png" alt=""/>…
I still have a lot of Windows 10 computers on my network that are domain joined. LogMeIn Central is very easy with those. I can sign in with my (domain admin) username and password to access any of these computers. I'm talking about the "Sign in as you would if you were sitting at the remote computer" prompt here. When I…
Ive tried contacting goto support but they have been no help in troubleshooting this issue. When we go to the windows updates on some of our clients they show that most systems have windows update disabled abd we changed it to "download but let me choose to install" which is fine for a few minutes but after a few hours it…
I have installed logmein on a machine and I also have Logmein AV. My doubt is the following. Can I leave the logmein with the service disabled that this does not affect the Logmein AV? They are two separate services. I would like to know the impact of this.
Hi, our users have encountered a login issue. Every time, when they start a new LogMein Client session, it asks for their password. Credentials have to be entered every time, even though they are saved. Are there any options to fix this?
I cannot add 25 computers to my suscription, but when I select "125" I see this text: "Your current Central subscription will be cancelled and rebooked at a lower rate. This will also restart your service period." What this means? it's confusing because I already pay for 100 computers in august and my current suscription…
Hi guys, Since the last update to LMI Client, every time I go in to the remote CMD I'm unable to paste anything in to the window. I have the option to paste, but when I do it just moves the cursor in a few characters. I've tried right clicking, Ctrl + V but nothing. Is anyone else experiencing the same?
CTRL ALT DEL is once again plaguing us, noticed it two days ago and thought maybe a glitch so have been logging in through RDP. I see that there is a fix to use the older version. Does anyone have the fix link here? I see that @KateG is requesting us to message her by click her name, but i do not see where once i click…
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