Hi I'm wondering what the timeout is on remote control links emailed to our clients? Is this configurable? Thanks, jv
Two different computers, have not been able to remote control screen of the customer?
I have a client with Server 2016 Essentials. I keep receiving emails daily of an error. Several LMIRemote Services are set to start automatically; and only one actually does. I have no problem connecting to the server with GTA. Now, this could have been from a previous support session with a hardware/software vendor these…
GTA v4 is hands down 100% better than Rescue Assist and all v5 is, it's Rescue Assist. I don't understand why this company can't get this right. GTA v4 is fast, the reporting is accurate and the screen recording is great. Rescue Assist is none of these and GTA v5 is as clunky as ever. I'm done, as soon as my renewal comes…
App: GoToAssist Corporate v11.9 build 1380 OS: Windows 7 Upon login in an error is prompted with the following "Login unavailable from this location". I was able to view the logs that GTA creates and found error... 2020-06-24 05:22:47.242 PST E: [G2AC_LauncherExpert] <SignOn> BrokerInterface::send() -…
If I carry out a remote support session with a customer I have previously helped, I ask if they have an icon on the screen for "GoToAssist Customer". In many cases, the icon has completely vanished and in other cases the customer gets a "problem with shortcut" error when they click on it. If the icon has disappeared or…
How to add Goto Assist Unattended Support to MAX Osx Startup? Because once the machine is rebooted we are losing the connectivity of Goto Assist Unattended support session. So adding the Unattended support session app on the start of the MAC system will help us to prevent this.
We recently updated our Technician console to version 4.6 build 1624. Is there and ETA on when downloading it from the unattended website is going to be updated to the current version? The issue is every customer who downloads GoToAssist customer from fastsupport.com/unattended downloads version 4.5 build 1610 and then we…
Hello: I had an Unattended session with a remote Mac running macOS 10.12.6 this morning, and couldn't: - Chat - the Chat window wouldn't open up on the remote machine; - Copy - the pasteboard from my Expert machine (running macOS 10.14.6) didn't transfer to the remote machine; - File Transfer - attempting to send a file to…
We are using GoToAssist v 4.5 build 1610 and when we switch users on a remote PC more than once, screen sharing drops and won't reconnect. The PCs we are supporting are running Windows 10 and we need to log out of the non-admin account to the admin to service our customers remotely. G2A is running as a service and we are…
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