Advanced Dial Plan Nodes give you new ways to design call experiences that are more responsive, more accurate, and more personalized. Instead of relying on static call menus, you can guide calls using real information, recognize callers, and adapt how calls are handled based on what matters most to your organization. Hi,…
GoFurther 2026: Orchestrated Intelligence May 19, 2026 | 9am PDT | 12pm EDTA GoTo Virtual Event AI is getting smarter. The real question is: how will your organization work with it? Join us on May 19th for GoFurther 2026: Orchestrated Intelligence, a dynamic virtual event focused on the organization-wide partnership…
Hi Everyone, Here’s a look at the latest features that became available in February, enhancing your GoTo Connect experience to be smoother, smarter, and more enjoyable than ever. Website Knowledge Ingestion for AI Receptionist Effortlessly turn your website content into searchable, editable knowledge base articles for your…
Let’s take a look at some of the highlights from 2025! Turn Conversations into Actionable Insights GoTo Connect’s enhanced reporting now turns calls and messages into clear, actionable insights for every team. Your conversations matter—and now your data delivers even greater value for you. Check it out here Scheduled-based…
Schedule Call & Message Reports * Before this release, only the Queue Caller, Resolved Conversation, and Satisfaction Survey boards could be scheduled. With this release, it is now possible to schedule both the Call Reports and Message Reports boards as well, with the same flow. * Automating this report to be delivered on…
Hello! So this morning All my Contact Center users got reset and when that occurred some lost their wrap up timer pop up. This has occurred before and we would change pop up and reset cookies.. but what actually fixed it was tuning OFF the "new softphone" in the settings. Well, I seem to have that option but the user this…
Hi, Is it possible to modify the service level per call queue or per account? I have checked and it says that the system defines this as calls answered inside 20-seconds but I would like to be able to modify this.
After 6 months with GoTo VoIP now [after Mitel MiCloud], our User Community are happy and productive. Conversely, our Executives are not pleased with GoTo's undeveloped Call Reporting Capabilities. Our Field Leadership has asked us in IT Services to build the following GoTo report capabilities: * Call Reports by User Group…
I'm a new GoTo customer. I was looking at the GoTo Connect specs and saw that a Teams chat is supposed to be part of it. But I only see Messages that are our SMS. I was hoping to completely stop using MS Teams and only the GoTo app. Our onboarding project manager has been fairly unresponsive, so I'm asking the community…
Hey everyone! I would really like to delete this useless account for me but it seems that it is possible only through phone services, that's irrational. Can anybody help me here how to deal with this **bleep** ? All best, Tornaderus
I am a healthcare professional and am retiring in June. I have patient records and will still need to be reachable periodically by patients after my retirement. My question is, what is the best way to do this without having to maintain a separate phone line for incoming calls? Can I hust have the GoTo App switch my calls…
Need to have custom fields show up for the Customer Ticketing Portal.. IE.. Company Name / Contact / Phone / Model number / etc.
Hello community, I am creating a softphone using the GoTo Connect API that will be embedded in a helpdesk platform. In this environment, it’s common for agents to have multiple tabs open, which means the softphone will be loaded several times for the same user/extension (e.g., 1090). Ideally, I would like an incoming call…
Hi there - does anyone know of a good, no great, person who can help set up and maximize my system? From voicemail, to forwarding, to increasing our response times, everything. Cheers, Rick.
Hi there, Our company is new to Go To and I am wanting to setup and run reporting on my schedulers who take inbound and outbound calls to schedule inspections. I have gone in and used the analytical section to run weekly reports but what I struggle with is an efficient way to separate out the number of calls my two…
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