GoFurther 2026: Orchestrated Intelligence May 19, 2026 | 9am PDT | 12pm EDTA GoTo Virtual Event AI is getting smarter. The real question is: how will your organization work with it? Join us on May 19th for GoFurther 2026: Orchestrated Intelligence, a dynamic virtual event focused on the organization-wide partnership…
Hi Everyone, Here’s a look at the latest features that became available in February, enhancing your GoTo Connect experience to be smoother, smarter, and more enjoyable than ever. Website Knowledge Ingestion for AI Receptionist Effortlessly turn your website content into searchable, editable knowledge base articles for your…
Let’s take a look at some of the highlights from 2025! Turn Conversations into Actionable Insights GoTo Connect’s enhanced reporting now turns calls and messages into clear, actionable insights for every team. Your conversations matter—and now your data delivers even greater value for you. Check it out here Scheduled-based…
Schedule Call & Message Reports * Before this release, only the Queue Caller, Resolved Conversation, and Satisfaction Survey boards could be scheduled. With this release, it is now possible to schedule both the Call Reports and Message Reports boards as well, with the same flow. * Automating this report to be delivered on…
Hello GoTo Connect Community! I'm happy to share the latest GoTo Connect releases, featuring powerful new enhancements designed to streamline your communications and elevate your team’s productivity. Sentiment + Topic for All Calls Allows you to use AI-powered sentiment and topic analysis on every recorded call, enabling…
For some reason when I enable call forwarding (*72) I need to have my first step on the dial plan be a direct line. If I do a ring group first the calls just go through like normal without forwarding the calls. We have a ring service we use during lunch hours, and need to enable call forwarding when we're on lunch. Not…
Anyone noticed a lack of responses here lately? Spent 1 hour and 4 minutes on the phone the other day, was told there would be a follow up once the finance department correct my invoice for February for an extension added that was added erroneously. Yet, nothing, and now the bill is going overdue. Anyone from GoTo able to…
Hello Team, For some reason I can't pull missed call reports based on the queue or direct extensions or sometimes even direct users I tried all the filters available on the new view to pull the missed call per rep report but unfortunately I could not get any data the classic view had it not sure what happened !!
It has now been over 30 days since I've registered for the SMS Compliance and we're still waiting to be vetted. According to GoTo, the process should have been completed in 5-10 business days. I haven't been able to respond to my clients via text which has been very disruptive to my business. Considering we don't use SMS…
What am I missing? New employee UserA has been assigned phone (all are Yealink T54W's) previously assigned to ex-employee UserB. When UserA pages UserC, UserC sees the correct, current name of UserA. However, when UserA pages UserD, UserD sees the incorrect, old name of UserB. Issue seems to be(??) with recipient devices C…
Hi, I want to store the faxes received on my GoTo Connect virtual fax number directly in Google Cloud Storage.I have enabled a virtual fax number in GoTo Connect and attempted to fetch faxes in the cloud, but it did not work. Do I need to enable storage within GoTo Mail for this to work? Additionally, the "Receiving"…
It would be super helpful if we could enlarge photos once a picture is sent through the GoTo texting app. We receive student information this way, and we have no way to enlarge the photo without taking a screen shot. There is detailed information that needs to be recorded off these photos daily and that would make life…
We've noticed a lot of inconsistency when calling cell phones from GoTo Connect (using any and all of the following... hardware phones, soft-phones, mobile app) Sometimes, the calls are fine; they ring and go through normally. Other times, there is a 15-30 second delay before you hear any ringing or indication that the…
Is there a way to do live speech to text (not text to speech) with GoTo Connect? I have a customer interested in this service. Android has a Live Transcribe app, but if I want to use it with a phone on GoTo Connect the conversation has to be on speaker phone to pick up both sides of the conversation.
How do I stop voicemails within a ring group (350). I want all voicemails in a ring group to go to my main extension (100). Right now, all voicemails are going to ring group 350 and I don't have access to them on my phone app. Thank you in advance David
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