Hi Everyone, Here’s a look at the latest features that became available in February, enhancing your GoTo Connect experience to be smoother, smarter, and more enjoyable than ever. Website Knowledge Ingestion for AI Receptionist Effortlessly turn your website content into searchable, editable knowledge base articles for your…
Let’s take a look at some of the highlights from 2025! Turn Conversations into Actionable Insights GoTo Connect’s enhanced reporting now turns calls and messages into clear, actionable insights for every team. Your conversations matter—and now your data delivers even greater value for you. Check it out here Scheduled-based…
Schedule Call & Message Reports * Before this release, only the Queue Caller, Resolved Conversation, and Satisfaction Survey boards could be scheduled. With this release, it is now possible to schedule both the Call Reports and Message Reports boards as well, with the same flow. * Automating this report to be delivered on…
Hello GoTo Connect Community! I'm happy to share the latest GoTo Connect releases, featuring powerful new enhancements designed to streamline your communications and elevate your team’s productivity. Sentiment + Topic for All Calls Allows you to use AI-powered sentiment and topic analysis on every recorded call, enabling…
We’re thrilled to announce a new feature that empowers you to answer calls with greater confidence and peace of mind! As part of our ongoing commitment to safer, more trustworthy communication, GoTo Mobile and GoTo Desktop now display a special indicator when an incoming call comes from a genuine, verified phone number.…
Many times -- probably more than half the times -- when I restart GoTo Connect, one to a few calls is tagged as "unseen" even though I have clicked "Mark all as seen" on those same calls before. For example from this morning: There are two calls that I got two days ago. I marked them as seen on the day I got them.…
Anyone found a way that doesn't require an outside system to filter calls coming in on one particular phone number based on the area code of the caller? Ex: Caller calls Phone Number A, so call is filtered based on area code. Caller calls Phone Number B, so call continues to assigned extension for Phone Number B.
Prior to Jan 14th, our SMS didn't require the automatic Opt-in message. Is this now required? Do I need to adjust the settings or will this automatically be applied to our SMS campaign? TY!
I docked my dialer and now i cannot find a way to undock it... i would like it to be a floating window again. if someone can show me where to undock it, that would be amazing. I am using Go To Version 4.12.1 and app is up to date. i was working remotely and accidentally docked the dialer and now have no way to undock it…
Would it be possible to add the following fields to the Agent Availability Report? * Hold count * Hold time * Transferred "Flag" * Missed Call "Flag"
I want to cancel my subscription so it won't be auto-renewed. I am in South Korea and it seems like they don't have a customer support team in Korea (no phone number available). Could anyone help me find a way to cancel it? Thank you!
My regular GoTo program works fine on my PC but I normally use GoTo in Teams. Unfortunately the audio is not working in that app correctly. I cannot hear the caller. Multiple reboots, reinstalls etc. have proven unsuccessful. Switched headsets as well. Any way to install an older version of GoTo for Teams plugin? Currently…
We are new to GoTo and experiencing several spam calls a day. All the calls are local prefix but different 4 digit number. At first, they were all coming from the same town; however, now they are coming from different locations in the same prefix. I have used the filter to block these numbers, but the list is getting long.…
Feature to schedule text messages: Is this available yet?
The phones are Yealink SIP-T34W Right now when users click on the directory/address book on the phones it's blank - how do I make it so all of my users populate in that menu? We don't need external contacts or anything, just the internal people, there's about 20 of them. I am the super admin. I found the section for Phone…
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