Advanced Dial Plan Nodes give you new ways to design call experiences that are more responsive, more accurate, and more personalized. Instead of relying on static call menus, you can guide calls using real information, recognize callers, and adapt how calls are handled based on what matters most to your organization. Hi,…
GoFurther 2026: Orchestrated Intelligence May 19, 2026 | 9am PDT | 12pm EDTA GoTo Virtual Event AI is getting smarter. The real question is: how will your organization work with it? Join us on May 19th for GoFurther 2026: Orchestrated Intelligence, a dynamic virtual event focused on the organization-wide partnership…
Hi Everyone, Here’s a look at the latest features that became available in February, enhancing your GoTo Connect experience to be smoother, smarter, and more enjoyable than ever. Website Knowledge Ingestion for AI Receptionist Effortlessly turn your website content into searchable, editable knowledge base articles for your…
Let’s take a look at some of the highlights from 2025! Turn Conversations into Actionable Insights GoTo Connect’s enhanced reporting now turns calls and messages into clear, actionable insights for every team. Your conversations matter—and now your data delivers even greater value for you. Check it out here Scheduled-based…
Schedule Call & Message Reports * Before this release, only the Queue Caller, Resolved Conversation, and Satisfaction Survey boards could be scheduled. With this release, it is now possible to schedule both the Call Reports and Message Reports boards as well, with the same flow. * Automating this report to be delivered on…
Our office uses AirPods as headsets in conjunction with GoTo Connect on our phones. Even after adjusting the ringer on the phone, going through phone settings and GoTo settings, each time I get a GoTo call it blows my ear drums out. Has anyone experienced the same thing or found a solution to this? I called support and…
Many times -- probably more than half the times -- when I restart GoTo Connect, one to a few calls is tagged as "unseen" even though I have clicked "Mark all as seen" on those same calls before. For example from this morning: There are two calls that I got two days ago. I marked them as seen on the day I got them.…
Anyone found a way that doesn't require an outside system to filter calls coming in on one particular phone number based on the area code of the caller? Ex: Caller calls Phone Number A, so call is filtered based on area code. Caller calls Phone Number B, so call continues to assigned extension for Phone Number B.
Prior to Jan 14th, our SMS didn't require the automatic Opt-in message. Is this now required? Do I need to adjust the settings or will this automatically be applied to our SMS campaign? TY!
I docked my dialer and now i cannot find a way to undock it... i would like it to be a floating window again. if someone can show me where to undock it, that would be amazing. I am using Go To Version 4.12.1 and app is up to date. i was working remotely and accidentally docked the dialer and now have no way to undock it…
Would it be possible to add the following fields to the Agent Availability Report? * Hold count * Hold time * Transferred "Flag" * Missed Call "Flag"
I want to cancel my subscription so it won't be auto-renewed. I am in South Korea and it seems like they don't have a customer support team in Korea (no phone number available). Could anyone help me find a way to cancel it? Thank you!
My regular GoTo program works fine on my PC but I normally use GoTo in Teams. Unfortunately the audio is not working in that app correctly. I cannot hear the caller. Multiple reboots, reinstalls etc. have proven unsuccessful. Switched headsets as well. Any way to install an older version of GoTo for Teams plugin? Currently…
We are new to GoTo and experiencing several spam calls a day. All the calls are local prefix but different 4 digit number. At first, they were all coming from the same town; however, now they are coming from different locations in the same prefix. I have used the filter to block these numbers, but the list is getting long.…
Feature to schedule text messages: Is this available yet?
It looks like you're new here. Sign in or register to get started.