Hi, I'm Laurel from the Digital Success team at GoTo. If you work in or support a healthcare organization, this one is for you. GoTo Connect is now integrated with leading Electronic Health Record and practice management systems, bringing your patient communication and clinical workflows together in one place. The…
Hi, I'm Laurel from the Digital Success team at GoTo. If you've been following along in the community, you know that my goal is simple: Make sure you know about the things that will make a difference in how your team works. Today I'm walking you through three updates that went live in Contact Center. Custom Service Level…
We're always looking for ways to help you get the most out of GoTo Connect, and making sure you have exactly what you need to operate with confidence is a big part of that. While HIPAA compliance remains your organization’s responsibility, GoTo Connect provides technical and operational safeguards to support you in meeting…
Hi, I'm Laurel from the Digital Success team at GoTo. One of the things I genuinely love about this community is that you tell us exactly what you need, and today, I get to share that we were listening. Two of the most requested device management improvements are now live in GoTo Admin, and both came directly from your…
Advanced Dial Plan Nodes give you new ways to design call experiences that are more responsive, more accurate, and more personalized. Instead of relying on static call menus, you can guide calls using real information, recognize callers, and adapt how calls are handled based on what matters most to your organization. Hi,…
Is the GoTo mobile app known to have high battery consumption on smartphones? Does anyone know if this is common issue for end users? Thanks.
Hi everyone, I saw that GoTo Connect has a feature called Screen Pop. I downloaded the sample project and ran it successfully. My question is: does the Screen Pop always open in a new browser tab, or is it possible for it to appear as a pop-up inside GoTo Connect itself? For example, when a call comes in, could it…
Hey everyone, I’m trying to figure out if anyone else has been running into this issue. We’ve been dealing with an ongoing problem where outbound calls to toll-free numbers (like 877-842-3210) will sometimes connect just fine, and other times they fail. When it fails, the call doesn’t go through, and I can actually hear my…
Hi I have a customer who says their phones don't show caller ID while they're on the phone. I just tested it myself and noticed it does the same for me. Is there a setting we can change? I could have swore that the phones used to show caller ID when I was on the phone. Thanks for anyone's help.
Our team is having issues with the GoTo mobile app (on both Android and iOS), there seems to be a delay on incoming calls to our ring group (compared to our desk phones, and soft phones) in the office, where the desk phone and soft phone ring immediately, but the app doesn't register an incoming call until sometimes 10-15…
We utilize Yealink phones along with our GoTo Connect implementation. To effectively manage these phones we utilize BOTH GoTo Admin and the PBX Administration interfaces. There doesn't appear to be any way to achieve certain functionality in just the GoTo Connect interface. To explain our use case: We often have to…
Just a simple suggestion. I was trying to add a profile picture but I could not save it... or so I thought. The window gave me no indication that it was magnified and the option simply was not visible to me. Can these windows open with the slide bars so we know there is more than meets the eye on one's screen?
Has any one had any luck with integrating Goldmine CRM premise based with Goto connect using any third party software
Hello, I wanted to follow-up on this forum and see if there is a firmware version available on the Yealink phones to allow BLF keys to indicate if another extension has "DND" enabled or if this is still in the works? We have had several of our clients ask about this feature the past couple years and I wanted to see if this…
Today I discovered that technicians using 12.9" or 13" iPads can’t access Dial Plans in the new GoTo Admin Portal—only in the Classic Portal. With the Classic Portal being retired in August, this will prevent field techs from managing dial plans on-site. Also, where is the resync all button in the new admin portal? Please…
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