Advanced Dial Plan Nodes give you new ways to design call experiences that are more responsive, more accurate, and more personalized. Instead of relying on static call menus, you can guide calls using real information, recognize callers, and adapt how calls are handled based on what matters most to your organization. Hi,…
GoFurther 2026: Orchestrated Intelligence May 19, 2026 | 9am PDT | 12pm EDTA GoTo Virtual Event AI is getting smarter. The real question is: how will your organization work with it? Join us on May 19th for GoFurther 2026: Orchestrated Intelligence, a dynamic virtual event focused on the organization-wide partnership…
Hi Everyone, Here’s a look at the latest features that became available in February, enhancing your GoTo Connect experience to be smoother, smarter, and more enjoyable than ever. Website Knowledge Ingestion for AI Receptionist Effortlessly turn your website content into searchable, editable knowledge base articles for your…
Let’s take a look at some of the highlights from 2025! Turn Conversations into Actionable Insights GoTo Connect’s enhanced reporting now turns calls and messages into clear, actionable insights for every team. Your conversations matter—and now your data delivers even greater value for you. Check it out here Scheduled-based…
Schedule Call & Message Reports * Before this release, only the Queue Caller, Resolved Conversation, and Satisfaction Survey boards could be scheduled. With this release, it is now possible to schedule both the Call Reports and Message Reports boards as well, with the same flow. * Automating this report to be delivered on…
We utilize Yealink phones along with our GoTo Connect implementation. To effectively manage these phones we utilize BOTH GoTo Admin and the PBX Administration interfaces. There doesn't appear to be any way to achieve certain functionality in just the GoTo Connect interface. To explain our use case: We often have to…
Just a simple suggestion. I was trying to add a profile picture but I could not save it... or so I thought. The window gave me no indication that it was magnified and the option simply was not visible to me. Can these windows open with the slide bars so we know there is more than meets the eye on one's screen?
Has any one had any luck with integrating Goldmine CRM premise based with Goto connect using any third party software
Hello, I wanted to follow-up on this forum and see if there is a firmware version available on the Yealink phones to allow BLF keys to indicate if another extension has "DND" enabled or if this is still in the works? We have had several of our clients ask about this feature the past couple years and I wanted to see if this…
Today I discovered that technicians using 12.9" or 13" iPads can’t access Dial Plans in the new GoTo Admin Portal—only in the Classic Portal. With the Classic Portal being retired in August, this will prevent field techs from managing dial plans on-site. Also, where is the resync all button in the new admin portal? Please…
Good afternoon, My favorites list does not load or appear on my desktop app for windows 11 or in chrome browser for softphone use. Im running Version 4.16.0 and have not made any changes to app or account. i have restarted computer, logged out and back in. it also will not load the company contacts either. any assistance…
We are testing the new "Zoho CRM" integration (not the legacy "Unified Zoho" from the Jive days.) Unfortunately, the Zoho CRM integration is not usable. I tested over the weekend, and identified some showstopper issues: * Only *some* Call Log, Voicemail Transcription, and Messaging History is transferred from GoTo Connect…
Trying to find out if there Goto features to help with this situation: retail sales counter with multiple shared phones, when an incoming call is not answered after 8 rings the agents are hoping the yealink phones can change to a faster / more urgent ringtone.
We have a single instance of GOTO Connect serving three locations. The managers want all sales people, managers, and some of our office staff to have the ability to text with vendors and customers using the numbers assigned to their extensions, but we are limited to only 49 numbers. Is there a way to get more? I cannot…
Hi! According to the API documentation, it’s possible to subscribe to different report event types: "REPORT_SUMMARY", "REPORT_SUMMARY_REVISION", and "LEGACY". However, the documentation doesn’t fully explain what each of these means. From the section on the query subscription endpoint: REPORT_SUMMARY: Notifications are…
It looks like you're new here. Sign in or register to get started.