Let’s take a look at some of the highlights from 2025! Turn Conversations into Actionable Insights GoTo Connect’s enhanced reporting now turns calls and messages into clear, actionable insights for every team. Your conversations matter—and now your data delivers even greater value for you. Check it out here Scheduled-based…
Schedule Call & Message Reports * Before this release, only the Queue Caller, Resolved Conversation, and Satisfaction Survey boards could be scheduled. With this release, it is now possible to schedule both the Call Reports and Message Reports boards as well, with the same flow. * Automating this report to be delivered on…
Hello GoTo Connect Community! I'm happy to share the latest GoTo Connect releases, featuring powerful new enhancements designed to streamline your communications and elevate your team’s productivity. Sentiment + Topic for All Calls Allows you to use AI-powered sentiment and topic analysis on every recorded call, enabling…
We’re thrilled to announce a new feature that empowers you to answer calls with greater confidence and peace of mind! As part of our ongoing commitment to safer, more trustworthy communication, GoTo Mobile and GoTo Desktop now display a special indicator when an incoming call comes from a genuine, verified phone number.…
We’re excited to announce two major updates that're now live: AI Receptionist Language & Accent Support and GoTo Mobile: CC Agent Support. Read on for details about how these features could unlock new value for your team and your customers. AI Receptionist: Now with Language & Accent Support The GoTo AI Receptionist just…
We primarily utilize Yealink phones in our GoTo Connect setup, but we've encouraged our users to also use the GoTo Mobile app for answering calls to their lines when away from their desks or working remotely. There is a problem however where calls will not consistently show up as ringing in the GoTo Mobile App on cell…
Hi. My organization is new to Go To. The internal chat feature is essential to our team of four to stay connected. The problem is that we don't know when we get a message. On some of our computers, a red number appears in the Go To icon on the bottom of our screen. It doesn't on others. And, there's no chime. We've been…
The Support site currently states that the pre-recorded prompts and the # key input cannot be customized. Regarding GoPilot: It mentions that the callback prompt is played once when the caller first enters the queue. After that, the caller can press the # key at any time while in the queue to request a callback. However,…
Hello, We recently used the Zoho CRM Integration with GoTo connect to import our Contacts into it. Now the Call Display it will show the person's name and phone number, but not the Company Name. Is there a way to configure the Call Display to show us the Company Name too? We use the GoTo App on our Windows PCs.
The message view has changed making it much harder to view the new messages as they come in. There are several extra clicks that you must do in order to see who messaged you and then to go back to another message its more clicks. This should be an easy way for me to be able to message my staff and it has become very hard…
We used to be able to see the agent status duration in the GoTo Connect Dashboard. However, now when I log in, I only see the login time, which shows the total duration since the agent logged in, rather than the duration of each specific agent status. This information is critical for us, as we display it on our Andon…
I recently submitted an SMS campaign for vetting and I think I made an error embedding the links for the Terms and Conditions and the Privacy Policy (links that should go to my website). How can I edit the submission or do I need to wait?
Hello! I hope I explain this well enough...I work in an outpatient healthcare facility that is required to have after-hours connections to an on-call provider. I have no problem setting up the schedule for when our office is open, and routing to the provider overnight when we are closed. But I'm wondering if it is possible…
I've recently noticed that the hold music for our Conference Bridge is defaulting to the system's "Default" music, even though we have a specific Hold Music Playlist configured in the System Settings. This issue appears to be limited to the Conference Bridge - our other lines are using the correct playlist as expected.…
As part of our support for our clients, we have a help desk. The helpdesk takes calls on our product as well as monitors equipment. When the equipment sends a warning, we contact the client, and they can respond. We have clients in French/Quebec, and we have techs that speak French, but this is not a 24/7 coverage. We…
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