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Any Update on Ringtone Options in the GoTo Connect Mobile App?
Is there any update on adding ringtone options to the GoTo Connect mobile app? This has been a long-standing request, and it's something that would seriously improve the user experience. We're not asking for custom tones... just a few built-in alternatives to the default. The current ringtone is jarring. After hearing it…
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Call Reporting Ideas
Need ability to have automatic notifications by email of Abandoned Calls, Missed Calls, etc. Need option to set a schedule of frequency how we want to be notified: End of day, Every hour, specific time, Every 30 minutes, etc. Like to monitor a Call Report template and have the screen automatically refresh every minute or a…
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Calls going silent
Dears, one of our clients is facing problems with the Go To app during calls. After a random amount of time, the calls go silent and the user has to hang up. I have already contacted support, who did not notice anything unusual in the logs, and I have also checked the firewall, topics like UDP connection limits, etc. Can…
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Dial Plan Inspector/Insights
Can someone please explain the Insights within the dial plans? I read "Call Timed Out" as it went thru the alotted time for that node, but no one answered. For "Node completed successfully", I see it as someone answered the call during that node. Please let me know as I am clearly oblivious!!
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Sending SMS is SPAM?
Very new user of Goto. I own and operate a small landscaping business. I just need a professional phone number different than my personal number. I need to call customers, partners, suppliers, and prospects. I also need to send SMS to my customers and to prospective customers. I always send messages that I write on my…
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"New" softphone
If you must remove the "new softphone" option and force us to use it, please give an option to disable the app popping up on top of other windows when a call comes in. This is a huge disruption during work, and it's kind of crazy that it passed QA at all, much less made it through to users without giving any option to…
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Isolated Group
Hello. We have a Goto Connect Standard PBX with 100 extensions. For a branch office, I need to create a completely isolated group of extensions, that is: the extensions in the group only communicate with each other and receive and make external calls. This way, there will be an independent number and URA for the group.…
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"New" Softphone Toggle missing.. for some?
Hello! So this morning All my Contact Center users got reset and when that occurred some lost their wrap up timer pop up. This has occurred before and we would change pop up and reset cookies.. but what actually fixed it was tuning OFF the "new softphone" in the settings. Well, I seem to have that option but the user this…
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Modifying SLA's Within Analytics
Hi, Is it possible to modify the service level per call queue or per account? I have checked and it says that the system defines this as calls answered inside 20-seconds but I would like to be able to modify this.
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GOTO CALL REPORTS
After 6 months with GoTo VoIP now [after Mitel MiCloud], our User Community are happy and productive. Conversely, our Executives are not pleased with GoTo's undeveloped Call Reporting Capabilities. Our Field Leadership has asked us in IT Services to build the following GoTo report capabilities: * Call Reports by User Group…