Starting when our clients auto updated to version 12.1 in mid-March (16th/17th) we had widespread connection issues. When users tried to connect to their computer, the credential prompt for the 2nd GoToMyPC pw and RSA code would never appear and would eventually time out. Since this was widespread we contacted support, and…
Hi. I use GoToMyPc to transfer files from a host computer to my home computer. It has worked flawlessly for almost 2 years. Starting about 3 weeeks ago, the file transfers freeze at the host comouter after a few files are transferred. The host computer is unresponsive and all I can do is disconnect, re-connect and resume…
Do PCoIP settings apply to GoToMyPC? Someone's spouse sent me a bunch of registry/group policy settings, etc, to try to resolve their lag issues. I can send the actual screenshots if you want but they were too big to paste. Thanks ---------------------------------------------- Subject: PCoIP settings Here below are a few…
remote access more than one computer? I'm currently set up to remote access my own hoem computer from anywhere but now I want to be able to also access a second computer in addition to my home computer. How do I do that?
I've had this happen with two users now, and it happened to one several times (2-3 times just this morning). When connecting to gotomypc (host has two monitors, both1080), the resolution on the main screen drops, and they end up with a smaller, square screen in the middle of their client screen. If I go to the host and…
I've heard this from two users, somewhat randomly, so not sure it's a specific user/PC issue. Windows 10, Outlook with O365. If the user is typing an email, and a new email comes in (they get the notification), gotomypc will freeze, and they have to disconnect and reconnect. One reconnected, everything is fine. Email…
Hi All, Many users in my company have been reporting when connecting to GoToMyPC the colors on screen don't look right and certain display elements are not present. When I remoted in to check the settings on each of the users they were all set to 256 Colors (Better Speed) and the performance slider was low. Our settings…
When I have the viewer in MacOS(10.12.3) Full-Screen Mode and GoToMyPC Full-Screen Mode, the window will go immediately back to window mode when the window goes inactive, even if in MacOS Full-Screen mode on a separate monitor. Is there a setting or combination of settings that will fix this? Host computer is Windows 7 Pro…
I have about 20-30 users at my site all using GTMPC. It seems as of this week they all are having issues connecting. When the users does get connected they report no issues of degraded performance. Any thoughts?
Hi I have 200 hosts in my network, some PCs are connected correctly but many others have the message GoToMy PC Host Name - Not Authorized. The test connection is OK http successful Do you have any suggestions
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