I have a employee working from home, she said she remembered her passwords and was good to go. Come to this morning and she locked her access entering the wrong access codes a few times. I tell her to wait until I can get in to change her access code. I get in and I can't change it, with everything in the taskbar icon…
Is there a way to restrict the users from changing the security time out session. While we are in a pandemic, business owners are allowing their work forces to work remotely. Savoy staff members are changing the security time-out session on the GoToMyPC agent on their work PC and walking away from their computer while…
I bought a wide screen monitor (LG 29UM58-P 29")with split-screen capability for Remote location. I need to view this at host as well. Can anyone advise configuration?
I have a 3 monitor set up both on the host computer as well as on the remote. I am able to see two but not three. Is there a fix for this?
Hi there! Just updated my Mac to macOS 11.1 Big Sur. When trying to install GoTo Opener I get this error message: "GoToMyPC Viewer (2220)” needs to be updated. And then: "the developer has to update this app with this version of macOS." I was running Mojave until yesterday and it was working fine. I checked your help…
Experiencing an issue with one user where at home the monitor image has shifted to the right about 1", which causes it to display the last inch of monitor 1 on monitor 2 and subsequently cut monitor 2 off. (Sketch attached) I have tried reinstalling gotomypc, changed host and client monitors to different models, changed…
I can't renew my subscription When I renew my Standard subscription, when I enter my bank card details, the error " Transaction declined. Please call Support". there are no errors on the bank's side
I have a user that is not able to access their GoToMyPC using their Mac laptop. The host computer is a PC; however, when using a Mac to access it gives an upgrade message and will not allow them to access the account. Is this going to be resolved or does this user need to access it from a PC? They are not really interested…
We have a customer who is currently unable to access GoToMyPC because the installer is blocked by a local security policy. (Winlaunch error 2001 and win32 error 1260) When they first try to connect to a remote PC, There is a batch file that tries to run and which is blocked, which cannot be added to their security…
Hi, When our clients try to connect to office pc from their home pc, they encounter the following problem. As the IT support team, we received dozens of phone calls on this issue today. Does anyone have any suggestions or idea on the solution to this problem? Thank you. It means: - GoTo Opener encountered an error Error…
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