You asked, we delivered! Your voice plays a powerful role in our product direction and enhancements. The feedback you share every day within the experience, here in the community, and through your recorded support calls lets us know what you find most important. We are taking the momentum from your feedback in 2024 and…
My LogMeIn was working fine until today but now receiving error messages that I am offline and that I should "Check [my] network connections." I am most certainly online but the software refuses to acknowledge or recognize it. I was even being blocked from getting into GoTo pages and help menus. There are no posted service…
I have started a 7-day free trial to evaluate GoToMyPC. I am located in Pakistan and the computer I need to connect to is in Australia. My colleague has installed GoToMyPC on the Mac computer. We tested the setup from another laptop at the same office location. That test worked. However, when I tried from my computer here…
We have very similar issues that specific to only 2 users in different departments. Screen recording permissions is a dead end on our Macs we use GoToMyPc not LogMeIn. Any other solutions? Please advise.
Last week three of my users got stuck in a situation where they were disconnected from Gotomypc and upon tryin to reconnect, either got 'a connection could not be established to your host computer' or else were taken to a black screen after inputting their access codes. The machines were all up, running, and on our…
Hi, My organisation has recently seen the function where you can now Connect in Browser for gtmpc. This would be a massive advantage for us. As a training company we supply classrooms of PC's and allow delegates to connect from wherever. We provide pre-test instructions (not always completed) and as the gtmpc.exe is…
I'm trying to pay with my American Express corporate card, but my payment was declined. Could you please assist me in resolving this issue? I have already completed my 7-day trial period with GoToMyPC
I enter the username and password and after pressing enter the log in page reloads with the password box blank instead of taking me to the connect to host PC page. Only happens with one device and of course it's the main device needed to connect to the host PC. Any ideas?
I use GoToMyPC which is a nice software. I often connect and first thing I have to do is set my custom zoom. IT's a painful process because I'm always having to correct the zoom so I can get to work. Could the programmers please allow users to SET A DEFAULT ZOOM so it always starts at the specific zoom I request.…
First one: User connects to new Windows 11 machine, enters access code, gets a Gotomypc window that is black and does not expand to full size. Nothing happens. The PC is active and users are able to remote desktop into it without issue. We have uninstalled the Gotomypc client, rebooted the computer, downloaded a new…
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