Hello all, One of the users in my network is having their connection drop when using GoToMyPC. She is on version 10.3 and I'd like to roll her back to 10.2 and see if this solves her problem. I can't find instructions anywhere to roll back a version. Thanks!
Has anyone had any experience converting their GoToMyPC COVID-19 Emergency Remote Work Kit to a Corporate Acocunt? I am having trouble converting over and the account keeps expiring locking out all of my users.
Hello, Today I have tried to access my host computer I can connect but host pc not respond to my command. Why does this happen? I h re-install the program but do again the same without respond my commands. thank you
My users are en masse reporting that they either get told 'we're sorry, the service is currently unavailable' when they go to the GoToMyPc login page, or else their login attempts are otherwise broken. User 1: I can't log into the gotomypc website In fact, I can't even get to the gotomypc website. It won't open. User 2: I…
Does anyone know of a way to block Window 7 client computers from accessing the host pc?
As theme i mistakenly purchased the plan , i want repeal how can i do ??
Trying to work remotely for the first time. I'm running a PC and logged into a Mac. Everything works fine, except within Adobe. Just tried typing numbers in InDesign and it will not work, no response. Numbers work fine out of Adobe. I was told I need a Mac keyboard, but is there a way to get this to work? UPDATE: Keyboard…
We are on the 11-computer annual plan that is to be renewed in October, but we had to downsize to 9 computers. now. Will we get any credits for 2 unused computers? I don't see any changes when I go to plan selection.
Is there a setting to have the access codes expire (so the user has to choose a new one) after a certain period of time in GoToMyPC? One of my colleagues is sometimes asked to reset their access code when they connect to certain computers through GoToMyPC but I do not. Neither of us are admins. Cannot see this option in…
Many of my users are currently seeing their machines with the Connect button and an Available status in Gotomypc, but when they attempt to log in, the window repeatedly runs through 'waiting for the host computer to connect' and then refuses to let them in. We have to physically reboot the boxes to get through. What is…
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