Connected to a Windows 10 pro PC from Surface Pro 3 (win 10). After a few minutes the mouse cursor disappears and no amount of moving brings it back.
Have had this happen twice now, same user. When Gotomypc service gets flaky and disconnects people/won't let people connect, this user gets 'kicked out'. When she tries to reconnect, it says she's in session. From the Corporate dashboard, in active connections, it shows her as connected. When I click "end", it says "The…
i administer about 75 gotomypc user accounts. 'invite guest' up until recently was an option the user could locally select from the gotompc notification icon next to the system clock. it may not be widely used, but it is an advertised feature of the product. what gives?
Since my login has access to the Company Manager account as well as my work PC, I have to select which one I want every time I sign in. This isn't a big deal but if I select the Company Manager account - after providing the appropriate credentials - it takes me back to the login page with the following message across the…
It would be nice when logging in with two factor authentication enabled, that the cursor would go to the verfication code input box instead of me having to click into it and then type. Sounds silly but every other site I use that has 2FA moves the curson to the input box automatically. Thanks.
Anyway, I've got about 30 users functioning on GotoMYPC. I've got one user who was working totally fine this week, however, today she gets disconnected exactly every 10 minutes after signing in. The GotoMyPC window just exits. She has 2FA turned on. No one is at her Host PC. The host PC isn't posting any errors. All my…
I bought a large gaming monitor for my home. At work I have 2 - 27" monitors. When I log in to the home computer I can't view the whole screen. I can't access my login to get in. Please help.
Hello, we have a couple of CAD users using a 3D mouse and they would like to use it over Gotomypc connection. They can use it successfully locally both at home and at work but not remote working with Gotomypc. Any idea? (The support is not reachable from cellar line (both the 800 number and the other for Italy aren not…
Do you have to have a corporate account to be able to have more than one user access a single host PC?
HI there i am having trouble registering a host computer.I have updated form version 6.1 to version 10.2 of gotomypc and am getting the error "an internal error has occcurred" The software was installed as admin and im running as a service.What workarounds are available for this?Do i need to edit the Registry? Many Thanks…
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