i administer about 75 gotomypc user accounts. 'invite guest' up until recently was an option the user could locally select from the gotompc notification icon next to the system clock. it may not be widely used, but it is an advertised feature of the product. what gives?
Since my login has access to the Company Manager account as well as my work PC, I have to select which one I want every time I sign in. This isn't a big deal but if I select the Company Manager account - after providing the appropriate credentials - it takes me back to the login page with the following message across the…
It would be nice when logging in with two factor authentication enabled, that the cursor would go to the verfication code input box instead of me having to click into it and then type. Sounds silly but every other site I use that has 2FA moves the curson to the input box automatically. Thanks.
Anyway, I've got about 30 users functioning on GotoMYPC. I've got one user who was working totally fine this week, however, today she gets disconnected exactly every 10 minutes after signing in. The GotoMyPC window just exits. She has 2FA turned on. No one is at her Host PC. The host PC isn't posting any errors. All my…
I bought a large gaming monitor for my home. At work I have 2 - 27" monitors. When I log in to the home computer I can't view the whole screen. I can't access my login to get in. Please help.
Hello, we have a couple of CAD users using a 3D mouse and they would like to use it over Gotomypc connection. They can use it successfully locally both at home and at work but not remote working with Gotomypc. Any idea? (The support is not reachable from cellar line (both the 800 number and the other for Italy aren not…
Do you have to have a corporate account to be able to have more than one user access a single host PC?
HI there i am having trouble registering a host computer.I have updated form version 6.1 to version 10.2 of gotomypc and am getting the error "an internal error has occcurred" The software was installed as admin and im running as a service.What workarounds are available for this?Do i need to edit the Registry? Many Thanks…
I have two users who were in Gotomypc this morning, then lost connectivity. Attempts to connect to their machine now get the error message 'Sorry, we were unable to connect to your computer. Please try again in a few minutes'. This happens to any authorized user who attempts to connect- they click the connect button, then…
Yesterday I ran into an issue where a user couldn't remote into her computer. She indicated that she was able to successfully remote in last week and I can see where she did in the logs. But yesterday when she logged in the session would just hang at the popup where it's connecting to the remote host machine with the…
It looks like you're new here. Sign in or register to get started.