We’re excited to announce a major upgrade to the Presenter Overlay —Known as Spotlight — across all customers of GoToMeeting, GoToWebinar, and GoToTraining! Presenters can now spotlight any participant’s camera on top of their presentation, driving engagement and helping everyone focus on the key speaker. ✨ How Does It…
Transform your workflow: Latest updates from Meeting, Training, and Webinar Our latest release brings new integrations, actionable data and insights, and simplified workflows to increase engagement and save you time. Join our live webinar and learn about our new features designed to: * Enhance meetings in real-time * Host…
What's new about this feature: * An additional column has been added in the GTT attendee report "Materials downloaded" to highlight the list of Materials a particular attendee has downloaded. * The information is captured if it is downloaded before the training, during the training, or after the training. * The name…
In 2023 there were a total of 21 new features launched across GoTo Meeting, GoTo Webinar, and GoTo Training. We heard you needed more functionality to make staying connected easier and we listened! GoTo Training Highlights include: More data for hassle-free webinars and trainings: Now view the time spent by each attendee…
GoTo Training Paypal 3D secured payments is now live! If you are already using the PayPal integration you must update your PayPal integration by Jan 31st, 2024. If you use PayPal you will see a banner in the dashboard with instructions. To see additional details please see the internal knowledge article. How to charge…
Hello, we are receiving a few 400 error responses when we try to refresh a refresh token with body error: invalid_grant error_description: The provided authorization grant is invalid. but it is happening only for a few refresh tokens. Any ideas what could the issue be? As it is not a general issue and we haven't been able…
Well today I was supposed to have my first session and had problems getting in, I guess I’ll have to do a session next week and hopefully I get in online to attend. Can someone guide me how to log in to join the support group? Thanks
Our training team has been receiving customer attendee feed and personally experiencing a situation where "Add to Calendar" .ics files will sometimes not open and cannot be saved to their MS Outlook calendars. Our organizers are scheduling these directly from the GTT website (not using the MS Outlook plug-in) and using the…
I had a participant drop during a session when we were using breakout rooms. When she rejoined she was not placed in a breakout room but was in the main room with me? Is this expected? How do I get a person into a breakout if they drop during a session?
I had an issue today when I could not end the breakout rooms. Once I selected END, the counter counted down but when it got to 0 rather than the breakouts ending it returned to END again. I had to end the whole training session and ask people to log in again. Any suggestions what caused this and how to avoid it?
I've noticed that other products support virtual backgrounds, alternate screen sources (beyond just screens - e.g., cameras, videos), more flexible polling (types of questions), etc. Is GoToTraing a dying product? I ask these questions because our management is now considering other product offerings, and I am surprised…
My attendees can no longer see the menu when right clicking on the task bar apps. This recently disappeared and I need it back!!! I teach Computer Basics and Windows classes and now I can't demonstrate these features to my attendees.
Is anyone else having a problem with breakout rooms. I have had issues where the end button does not work and I cannot bring the attendees out of the breakout rooms. I also have had occasions where only some of the attendees returned. The others stayed in the breakout room. It's getting to the point that GTT is no longer…
I had 30 delegates in my session and I split them out into 6 groups to work on an exercise which went fine. However, when I clicked on the end breakout rooms button, the countdown happened and everything at my end looked as though it was going fine. All of the delegates however remained locked in their respective breakout…
I'm trying to install the desktop application of GoToTraining on my Windows 10 Laptop to participate in a training over the next three days. The downloading and installing of GoTo Opener works without any problem and the test session with "Olivia" works well and everything seems to be working as it should. As soon as I…
It looks like you're new here. Sign in or register to get started.