It would be useful to have a link in the user settings to open their app.goto.com without the password so we can help with issues
It would be very useful to have provisioning for the Grandstream WP825. We use a good number of these and I have to keep requesting user/passwords for them
We see that transferred status is a data point in call reports, can we please have a filter field so that we can report on it. We would like to determine call flow from one dept to the next to find out how calls are moving through company.
We are using GoTo Connect for a medical practice. I'm one of the on-call physicians. The only 5 or 6 choices available for type of alert sound on the iPhone GoTo app, are all less than a second and a half long. I didn't actually time them but they may be less than a full second. I have the app set up so that visual alerts…
I’d love to see GoTo Connect add a feature that allows users to create and save SMS text templates for frequently used messages. This would save time and improve efficiency by eliminating the need to retype common responses (e.g., “What are your store hours?” or “Here is our website”). Ooma Office had this feature, and it…
Warm transfer in AI Receptionist The new AI Receptionst transfers calls, but they seem to only be direct transfers. We have it ask the caller their name and what company they work for. It would be great if the AI Receptionist could do a warm transfer and announce the caller before transfering. It would be even better if we…
We are receiving promotional SMS messages from the number XXXXXXXXX, even though we opted out from this number about four weeks ago. But still, we are continuing to receive these messages daily. Please provide the solution ASAP.
Currently in GoTo Admin, you cannot change the name of a device that has a user assigned to it, and there is no option to turn off syncing with assigned user's name, only the option to turn of syncing the display name (which is different) with the assigned users, see below: This is an issue because when you change assigned…
We need the ability to share a custom Wallboard between Supervisors. This creates consistency in views and saves a LOT of repetitive work to get everyone on the same page.
Wallboards should not require a logged in user, that way they can be put up on TV's using a kiosk terminal. This would also give the ability to share the wallboards with other staff who may need this information. This could be a toggleable setting so that if the information was sensitive you could leave it behind a login…
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