Hello, 2 years ago I lost a customer as they needed a feature that allowed for the system to call out to a service tech afterhours to let them know there was a voicemail left. I brought it up to GoTo to possibly add this feature. A lot of times the call needs to be made to wake up the person on call. Voicemail to email…
Staff is not able to receive calls from their headset when using the softphone. This limits their ability to perform tasks away from their monitor in order to accept or make a call. I understand security concerns are prohibiting this functionality. Are there any tools available to mitigate this issue and to allow call…
The goto connect system does not currently provide an easy way to link more than 1 holiday at a time for times closed and limited hours to the PBX system. So the user needs to log into the PBX after each holiday to set the times and recordings for the next holiday. It would be very beneficial if a LINK can be created for a…
Can we have a role available for view only in goto administrator. This would be helpful with working with other software's for integration.
Automatic Invitations: GoTo Connect can be configured to automatically call attendees to join a meeting at the scheduled start time to ensure everyone is present. Right now this feature only works by calling one phone number at a time. A customer is requesting the feature to call multiple numbers at a scheduled time and…
I appreciate GoTo making the button templates but it needs another feature to be usable for me. I always program 2 line keys. first line key shows the extension number and then the 2nd line key I enable "Label Inherent" to show the name. The reason I do this is so someone can see the ext of the phone and then when there is…
create a way on the mobile app to know if a callers number/line is currently answered/occupied. There are ways to see if a team member is on a call, but you don’t know which number/line they are speaking to on the incoming calls.
It would be helpful to have contact groups visible in the attendant console.
create a way to access phone call recordings on the mobile app. Please!
We need to enable notifications for Team Chat threads. Our dealership used multiple Team threads when we had RingCentral in multiple departments. It was vital to our Sales and service teams. With GoTo, our Team Chats do not notify the end user, and you are not able to tag co-workers in the chats as well. This is a major…
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