Each month Join us for a concise, demo-led session where we’ll showcase the freshest features released in the last month within LogMeIn Resolve – our all-in-one IT management and support solution. What to expect: Quick Dive: In just 30 minutes, we’ll walk you through the most exciting updates and provide a glimpse into…
GoFurther 2026: Orchestrated Intelligence May 19, 2026 | 9am PDT | 12pm EDT A GoTo Virtual Event AI is getting smarter. The real question is: how will your organization work with it? Join us on May 19th for GoFurther 2026: Orchestrated Intelligence, a dynamic virtual event focused on the organization-wide partnership…
Hi, As part of our ongoing commitment to security, stability, and platform reliability, we are asking all Resolve customers to update to the latest version of the Resolve Desktop Console by March 31st. After this date older versions will no longer be supported. If you are using: Desktop Console version 1.15 or earlier…
Hi LogMeIn Resolve Community, Happy New Year, wishing everyone a great 2026! One way to ensure its awesome is to take advantage of all the cool features released in Resolve throughout 2025. We host a monthly Feature Retrospective Webinar, where we recap the releases from the previous month, but we're doing things a little…
Hello Community, We are happy to share the latest features released this past month, August 2025. Mark your calendars: Monthly WebinarThis series occurs every second Tuesday of each month We focus on features released in the last month Everything you need to know is covered in just 30 minutes! August's Release Recap:…
Good morning, maybe someone can help me, I can't find the section to change the name in remote support (see screenshot), at the moment my name appears "Cristiano" but I would like to be able to change it with name and surname + name + company name, this to always be recognized uniquely by the customer, given the many scams…
Starting with v12 of Veeam B&R, Veeam is scanning VMs for malicious files and malware by default. Every VM that has GTRe on it for remote access is triggering a "Known malware extension" alert because it thinks the file GoTo.ZeroTrust.Vault has a .vault file extension which Veeam considers a potential threat. I realize…
Whenever a user is submitting a ticket and tries to send the path of a file/folder location, the backslashes are removed from the path. Z:\Folder\subfolder\file.docx Will show up in the ticket as Z:Foldersubfolderfile.docx I assume the text of the ticket is being escaped. It is frustrating when the paths are long and I…
Hello, after the last update the RDP selection function seems to have disappeared
Hello, after the last update to the "Resolve Console Web version: v1.0.0-20250527132644" I noticed this on my dashboard:
Cannot delete computers policies, getting errors or nothing happens at all when clicking delete, just opens window and that is it, nothing moves or updates. When trying to deactivate or delete Or when going inside the policy and clicking the delete button there
Hi, So since we have 1 MDM license, and its a part of package Resolve Premium paid (concurent) I noticed we are having troubles with automatically assigning the license product to the agent So the sync gives error that there is not enough licenses to assign. But i cannot break it, that i do not want to aassign MDM to all,…
Hello, not sure If we have a unique situation or not, but I wanted to highlight, what I believe is odd intended behaviour from Resolve and GoTo Connect on name changes in the Help Desk system. Where I am specifically referring to is users that submit Helpdesk tickets to us, not our agents. Our users primarily submit…
Hi, Not sure if anyone noticed it, but i tested users sync from Entra/Azure to Goto Organization and Admin panel And when new user is created - provision sends data about user to goto, and user is created But when i remove user from the "sync group" or even delete the user, and then try to sync, it says below on the action…
Good morning, I will try to explain my problem, for about 5/6 days, when I perform a remote control on a Terminal server, I can no longer connect to the administrator account, until a few days ago it made me log in automatically, while now it only offers me active sessions, with the consequence that it makes me log in to…
It looks like you're new here. Sign in or register to get started.