Hi, As part of our ongoing commitment to security, stability, and platform reliability, we are asking all Resolve customers to update to the latest version of the Resolve Desktop Console by March 31st. After this date older versions will no longer be supported. If you are using: Desktop Console version 1.15 or earlier…
Hi LogMeIn Resolve Community, Happy New Year, wishing everyone a great 2026! One way to ensure its awesome is to take advantage of all the cool features released in Resolve throughout 2025. We host a monthly Feature Retrospective Webinar, where we recap the releases from the previous month, but we're doing things a little…
Hello Community, We are happy to share the latest features released this past month, August 2025. Mark your calendars: Monthly Webinar * This series occurs every second Tuesday of each month * We focus on features released in the last month * Everything you need to know is covered in just 30 minutes! August's Release…
I'm excited to share our next installments of videos for our Feature Features series where we bring on product experts to share quick demos of features - new and old - within Resolve and how they can simplify your day-to-day. So let's jump into the videos. For our first two videos we're joined by one of our all-star…
We're happy to announce that a highly requested quality-of-life improvement has been released, Agents can now paste user name and password on the Windows login screen in remote support sessions. * How to use this feature? * Start an Unattended session to managed device where end-user not present * In-session * Make sure…
Hello, We are new to GoTo Resolve. We are testing the instant support with the URL to user (via Teams), the application (exe) downloads, but the standard domain user is prompted for elevated privilege to complete install. Being remote, we do not have access to the elevation prompt and not on a Teams screenshare either. Is…
GoTo Resolve client download is being deleted by updated versions of WIndows Defender immediately upon download. Anyone else experiencing this? Probably being flagged by reputation based protection features. Clients I have witnessed this for have been using Chrome with no extensions to download the file. And it doesn't…
Hello everyone, I had configured GoTo Resolve on Teams a month before going on vacation, and strangely, upon my return, I no longer had visibility of “My Tickets” from the GoTo Resolve application in Teams. I get a message indicating that I haven’t configured any service in GoTo Resolve, even though I have configured…
Hi everyone, Im currently facing an issue with emails forwarded via HelpDesk (LogMeIn) in my Office 365 environment. I have already added the SPF record (v=spf1 a:spf.gotoresolve.com -all) to my domain DNS, but the emails are still flagged in Outlook with the warning: “We can’t verify that this email came from the sender,…
Hello, I am new to GoTo Resolve. We are moving away from Connectwise Automate. But, Connectwise has a very useful backstage that opens a limited GUI without user consent or awareness to run basic Windows functions like a terminal or even Computer Management to reset a local administrator password. I see there is a Remote…
when using the terminal function, if you make a spelling mistake and correct it, the original characters are sent through, but the screen shows the amended text, and obviously the command doesnt run correctly.
Is there a possibility to use any way of kiosk mode with goto mdm? Like without any side additional applications, only by installing mdm agent and activating the kiosk on device? And if not, will it be planned for future features development ?
👋 Hi everyone, As promised, here is the recording for this week's webinar: "Migrating to Modern IT with Mobile Device Management (MDM)" Remember today is the last day to share your questions or feedback. You'll be entered into a raffle for a $50 gift card of your choice. I'll announce a winner tomorrow! 🎁
Wondering if anyone has been using this with 24H2. Just set up a new system which has Win11 24H2 and about every 30-60 seconds of a remote session the screen locks, or it just disconnects GoTo and won't reconnect until getting on the system and unlocking it there (shows as offline until this is done, even though it's not…
Wondering what best practices if any there may be when you need to wipe a device and reinstall, with how to keep all the data that was added to the inventory/device in GoTo Resolve. It seems like the only way to do it is to delete both the "old" device and inventory records, and when GoTo is reinstalled on the device to…
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