Each month Join us for a concise, demo-led session where we’ll showcase the freshest features released in the last month within LogMeIn Resolve – our all-in-one IT management and support solution. What to expect: Quick Dive: In just 30 minutes, we’ll walk you through the most exciting updates and provide a glimpse into…
GoFurther 2026: Orchestrated Intelligence May 19, 2026 | 9am PDT | 12pm EDT A GoTo Virtual Event AI is getting smarter. The real question is: how will your organization work with it? Join us on May 19th for GoFurther 2026: Orchestrated Intelligence, a dynamic virtual event focused on the organization-wide partnership…
Hi, As part of our ongoing commitment to security, stability, and platform reliability, we are asking all Resolve customers to update to the latest version of the Resolve Desktop Console by March 31st. After this date older versions will no longer be supported. If you are using: Desktop Console version 1.15 or earlier…
Hi LogMeIn Resolve Community, Happy New Year, wishing everyone a great 2026! One way to ensure its awesome is to take advantage of all the cool features released in Resolve throughout 2025. We host a monthly Feature Retrospective Webinar, where we recap the releases from the previous month, but we're doing things a little…
Hello Community, We are happy to share the latest features released this past month, August 2025. Mark your calendars: Monthly WebinarThis series occurs every second Tuesday of each month We focus on features released in the last month Everything you need to know is covered in just 30 minutes! August's Release Recap:…
when using the terminal function, if you make a spelling mistake and correct it, the original characters are sent through, but the screen shows the amended text, and obviously the command doesnt run correctly.
Is there a possibility to use any way of kiosk mode with goto mdm? Like without any side additional applications, only by installing mdm agent and activating the kiosk on device? And if not, will it be planned for future features development ?
👋 Hi everyone, As promised, here is the recording for this week's webinar: "Migrating to Modern IT with Mobile Device Management (MDM)" Remember today is the last day to share your questions or feedback. You'll be entered into a raffle for a $50 gift card of your choice. I'll announce a winner tomorrow! 🎁
Wondering if anyone has been using this with 24H2. Just set up a new system which has Win11 24H2 and about every 30-60 seconds of a remote session the screen locks, or it just disconnects GoTo and won't reconnect until getting on the system and unlocking it there (shows as offline until this is done, even though it's not…
Wondering what best practices if any there may be when you need to wipe a device and reinstall, with how to keep all the data that was added to the inventory/device in GoTo Resolve. It seems like the only way to do it is to delete both the "old" device and inventory records, and when GoTo is reinstalled on the device to…
We are using Helpdesk for HR support. When a user emails in everything happens as it should, except for a couple of users. They receive no emails from the system at all - no acknowledgement, no responses. I have run an Exchange mail trace for the inbound email address and I can see plenty of emails coming in, but none for…
I just got the following message "Some of your devices need to be removed and re-added to ensure proper functioning. Learn more" When I clicked on show me the affected devices, the result is 496 of my 504 devices need to be removed? What happened over the weekend? I can't remove and reinstall 500 devices, is this some type…
We were updated to the new desktop console 1.11.2.116 last week and have found a number of unattended devices where file transfer no longer works. It opens a file transfer window in the sessions pane, but the session window is blank. If file transfer is pressed multiple time to try to get it to work, each time it's pressed…
What does the Red dot and red text indicate on an Inventory item in GoTo Resolve > Inventory?
Our clients are getting a huge red splash-screen "Microsoft Defender Smartscreen has blocked this unsafe content." when trying to navigate to helpdesk.me. Do we have an alternative route that MS Defender won't block and accuse of phishing and tricking people out of their credit card info? Edit: Seems to be related to the…
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