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Client app gives error and then loops
Currently, if we try to log on with the client app, a pop up box says, "Could not connect. Check your internet connection and try again." All computers are online and connected. After dismissing the error, the app seems to fall into an infinite loop. The circle spins and I can't click on anything within the app. I can use…
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Logmein Client Issue since updating to 1.3.5489 July 2023
Hello tech people, I had updated the Logmein client this morning. However, since doing so, I can see my usual menu of computers that are listed, however, when I click the remote control, it does absolutely nothing. I am not able to access the computers using Logmein client. The only way I am able to access the computers is…
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Double cursor
After updating LogMeIn to version 4.1.0.14344 (LogMeIn host - Mar 12 2021 17:10). We have started to get complaints from users. The only workaround that I found is when changing display Color from HD to regular, but it slows the connection, The Windows user interface works with a delay. So, we need the HD mode.…
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Billing issue
My subscription's price has increased considerably and I was not informed of the change. I got a case number to contact support but there is no phone number for Israel, nor is there an email that I can contact support through. What can I do about this issue at this point?? Case number is 17324485.
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Dar de baja mi suscripción
Hola necesito dar de baja mi suscripción que se realizo y el sistema no me permitió cancelarlo, no existe un teléfono de contacto para la Argentina, a pesar que en los instructivos dice que la cancelación hay que hacerla mediante esa vía. POR FAVOR comunicarse conmigo lo mas antes posible ya que se realizo el cobro y…
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Local keyboard and mouse do not respond
I have a Windows 10 with LogMein Pro that, when it locks due to inactivity, once you try to unlock it locally, the keys do not respond. However, you connect to it via LOGMEIN and the keyboard and mouse respond both locally and from the remote computer. The keyboard and mouse are not responding locally until I reboot. Are…
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Connection hanging on verify identity
I have a MacBook Pro with Yosemite and LogMeIn Pro. I have a problem where every once in a while, while I'm in the middle of using my computer, my connection will freeze. My only option is to disconnect and re-connect, but at that point, I get stuck on Verifying Identity. I only get stuck o Verifying Identuty when trying…
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Cannot Get Sales Help
Beginning on Tuesday, 4/7, I have left 3 messages about this (twice speaking with someone who said they were taking messages for Sales and said they would fill out a form with my information) and have called 5 times. Twice I sat the phone down and let it remain on hold for over 2 hours. We are a customer. We have…
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Hamachi VPN compatibility with Starlink Satellite Internet ?
Hi All. We have a staff member using Starlink satellite internet and they cannot connect to the hamachi VPN using it. They have no problem tethering to mobile or other internet connections with that laptop using Hamichi but as soon it try and use start link as internet it will not connect. So we have isolated the problem…
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3 monitors on remote 2 monitors on host
i have 3 monitors in the office (remote) I have 2 monitors at home (host) Before I leave work, I move all programs/documents off of my third screen in the office. But when I open an attachment (word doc or PDF) from an email, the document opens on my 3rd screen in the office, which I can't see at home. I ask someone in the…