Hey everyone 👋 If you’re managing remote support, endpoints, or just trying to keep IT from getting more complicated than it already is — you might want to check out this year's virtual event. GoFurther 2026 is happening on May 19, and this year we’re focused on something we’re all feeling: growing IT complexity. We’ll be…
The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
Is there a way to have the Sessions tab in the Rescue Admin Center refresh automatically? In GoToAssist you can pop out a window that lists pending sessions as they come in, which is helpful from an admin perspective to make sure they aren't left waiting. The same best we can do in Admin Center is leave the tab open and…
Created a new hire within the console and confirmed he has the same access as me. I can connect to any PC/laptop using the Connect on LAN feature. When he tries, he gets nothing.... We can manually add the PC name and it will come up - but not allow him to log in. Am i missing a setting on his PC that needs enabled?
Howdy all! I am trying to deploy a script on a end user laptop and on they are receiving the error below: Any thoughts?Â
Specifically does the disruption free installer preclude the message endpoints receive when remotely revoking access (not referring to precluding the endpoint from revoking access). Secondly, does the new device management experience indicate what specific installer is correlated to a computer entry? Currently, in our…
We have about 100 devices we've deployed the unattended MSI to via Intune. It's been working fine since last year but as of late we are unable to log into the majority of the devices. A mixture of 22H2/23h2 (Zoom Rooms) devices. Still looking into the details (Windows updates have been paused on these devices but seeing if…
I'm looking for the latest calling card download link but I cannot find it on the support site. Can anyone help please?
Wondering if anyone has seen this before and has a solution. I am running the latest Technician console on a Mac and have given it Full Disk Access etc. When I connect to a Windows Client and try to use File Manager, my Mac shows a Windows File Structure .. C, D, Y drives etc. and files that have no relation to my Mac or…
Hi all, When remoting into a Mac system from a Windows PC, I'm unable to share my Windows PC screen with the user—the "Share Screen" option is greyed out. I understand this is a known limitation when remoting into a Mac. Are there any plans to address this limitation?
Now that we have the Web App Technicians' Console, will the desktop application be discontinued? I hope not.
Hi all, I've noticed that LogMeIn Rescue feels much slower compared to other remote access applications like AnyDesk, TeamViewer, or Parsec when connecting to the same computer on the same network. Has anyone else experienced this? Are there any plans to optimize the remote protocol for better performance?
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