The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer…
Created a new hire within the console and confirmed he has the same access as me. I can connect to any PC/laptop using the Connect on LAN feature. When he tries, he gets nothing.... We can manually add the PC name and it will come up - but not allow him to log in. Am i missing a setting on his PC that needs enabled?
Howdy all! I am trying to deploy a script on a end user laptop and on they are receiving the error below: Any thoughts?
Hello, we have an issue with multi-user Linux setup. When the first user runs the application, the directory was created with the following owner and permission: [11:24] support@yk-lws22-01:~$ ls -la /var/tmp/rescue/ total 12 drwxrwx--- 3 support support 4096 Feb 7 09:51 . drwxrwxrwt 13 root root 4096 Mar 12 10:13 ..…
Specifically does the disruption free installer preclude the message endpoints receive when remotely revoking access (not referring to precluding the endpoint from revoking access). Secondly, does the new device management experience indicate what specific installer is correlated to a computer entry? Currently, in our…
We have about 100 devices we've deployed the unattended MSI to via Intune. It's been working fine since last year but as of late we are unable to log into the majority of the devices. A mixture of 22H2/23h2 (Zoom Rooms) devices. Still looking into the details (Windows updates have been paused on these devices but seeing if…
I'm looking for the latest calling card download link but I cannot find it on the support site. Can anyone help please?
Hi, we have a third party that uses LogMeIn Rescue for support that CAN connect but they are reporting that they are getting kicked out every few minutes. On our Firewall, we have set up LAN >> WAN Source is: Our Internal IP range Destination is the following FQDN's (below) which I found on support.logmeinrescue.com Ports…
Wondering if anyone has seen this before and has a solution. I am running the latest Technician console on a Mac and have given it Full Disk Access etc. When I connect to a Windows Client and try to use File Manager, my Mac shows a Windows File Structure .. C, D, Y drives etc. and files that have no relation to my Mac or…
Hi all, When remoting into a Mac system from a Windows PC, I'm unable to share my Windows PC screen with the user—the "Share Screen" option is greyed out. I understand this is a known limitation when remoting into a Mac. Are there any plans to address this limitation?
Now that we have the Web App Technicians' Console, will the desktop application be discontinued? I hope not.
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