The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer…
Recently purchased Rescue for remote support of my Intune managed laptops. Unfortunately, it won't accept my (valid) credentials when I try to restart the applet as a system service, leaving me unable to interact with UAC prompts and rendering it effectively useless. The only configuration policy I've applied is for Device…
When I am providing support for some of my Mac users, I am completely unable to control their computer. This only happens on machines that have already given LogMeInRescue permission to control the computer in a previous session. In the past I could just have the user go into the System Preferences privacy setting and…
Hello, Our SSL Certificate is expired and would like to update so we are up to date, can someone please help me where i can find updated SSL Certificate please?
What causes the Unattended Access setup to fail? I cannot find an expanation for this anywhere, and do not feel like waiting on eternal hold for support. If anyone knows the answer please get back with me. The computer that we are trying to set up the unattended access on is Windows 8.1. thanks in advance.
I have set up unattended access multiple times and cannot get the administrator and password to work. I can log out of the administrator user while connected via LMIR (customer starts connection by going to logmein123.com) and I log back in using the same username and password I use while attempting to connect via…
how i can download the driver for a printer dharp AR-5316
In the calling card phone field, have the end user put only valid phones, not any information. This would be good for our redemption reports, the customer can contact that end user at a valid number.
"Increase the number of" "PERSONALIZED FIELDS IN THE FORM" ". Today, the customer can only customize 6 (six) fields, we are requesting more. Rescue Admin step by step: click on a group of technicians, click on the Calling Card tab and look for the name: "PERSONALIZED FIELDS IN THE FORM"
I wish to upgrade a client's computer remotely using Logmein Rescue. I have upgraded systems from Windows 7 or Windows 8.x to Windows 10 before, but not remotely. My client is elderly and not comfortable with technological things, so I'd prefer she not have to interact with the computer at all. I don't want be locked out…
After installing FixIt Utilities recently, I am no longer able to login to any clients. I enter the credentials of the client, then click on Connect, but then get a message saying Disconnected. In details I have following error message: error:14077102:lib(20):func(119):reason(258) I have tried blocking FixIt from running,…
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