The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer…
I am not sure what keystrokes I entered to get my session to turn into portrait view. How can I turn it back to landscape view? I've tried various combinations of resolution and view settings from the toolbar but those just scale the view but not rotate it. Thanks
what does the I=2 mean in a Rescue email ? https://secure.logmeinrescue.com/R?i=2&Code=577122 thanks - JIM
Hi, Is there a way to retrieve a chat log from a previous session? I need some info that the user mentioned in the chat and I'd like to go back to the chat to find it. Thanks. Roger
It was my first remote session and after ending it, I couldn't get into the technician console anymore. Even clicking on the "I'll take over" does not let me get into the technician console. What does this happen? Thanks in advance.
I had to change my pasword yesterday...while at the office. In a rush I didn't write it down. Working remotely today, I don't remember exactly what I used. I re-set my password, but I still have an IP Address Lockout...help?!
I would like to suggest updating the Unattended Sessions Feature. There needs to be a way to Organize sessions into Groups as you add them. When you have dozens of unattended sessions open it becomes confusing which PC's belong to whom. For example: Company 1 ( Group ) - PC1 ( Unattended session ) - PC2 ( Unattended…
Downloaded latest versio that supposedly works wih MACOS Catalina. A very brief "shutting down" message appears, then nothing. Downloaded version 7.12.3334-1.0.64 (1.0.64) I did grant full disk access in case that was the problem, but no effect. Anyone else have this issue?
Hi, I have a domain environment with unpriveledged users who use an app that requires them to frequecntly "phone home" for help (the app apparently crashes a lot). The vendor of the app uses Logmein Rescue which runs in the user space; therefore the Rescue itself does not need Admin rights, but then it tries to communicate…
Here is the scenario, I am using LogMeIn Rescue version 7.12.3351 (64-bit) * Connected session with a customer. * I am level 1 technician. Cannot resolve the issue. * I invited level 2 technician. Now I need to leave session without ending session for Level 2 technician. How would I do that?
Hi I have an issue when customer is connecting remotely via Remote Destop to their Windows Server. Then they will open LogMeIn remote connection for me. Everything works fine untill customer logs out from his desktop or it goes to screensaver. Then I'm locked out from the server. How can I keep connected when customer who…
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