Hey everyone 👋 If you’re managing remote support, endpoints, or just trying to keep IT from getting more complicated than it already is — you might want to check out this year's virtual event. GoFurther 2026 is happening on May 19, and this year we’re focused on something we’re all feeling: growing IT complexity. We’ll be…
The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
I've found that LogMeIn Rescue does not seem to properly support File Manager to pull files from Android 8 devices. I've tested Samsung S7, S8, S9, Google Pixel, PixelXL, Pixel2. After establishing a remote support session, I go to the File Manager tab in the Technician Console and click "Launch Session." A dialog…
Is it possible to let another user join my server without them having Hamashi or me port forwarding, I have had many issues port forwarding on my current router so I've basically given up on that, any help would be greatly appreciated!
Hi everyone. I've set my logmein to remove the wallpaper when we login remotely. I was helping one of our Apple computer users. After I disconnected the session the client told me that that logmein rescue was frozen and they had to force quit the application. As a result their wallpaper hasn't reverted back. I asked the…
There is a lot of weight in the free server, before buying the paid one, does that disappear while buying the paid one?
Hi, When a person want to give me the hand to share my screen, the application crash when I accept the invitation (is closing without any message). In the log file I only have this trace : "Critical - UI - createDIB: CreateDIBSection failed." I'm using Windows 10 64bits. Can you help me to solve this problem ? Thank you in…
Every time I launch it, it crashes and goes away immediately with no errors shown. I have the most recent version downloaded from your site.
My problem is this If you install Hamachi and use mega, the download speed is only 1mb ~ 1.4mb I already asked questions to support team but why Write for here? need more information help About interface metrics i am Changed to 9000, but still the same. After Windows Initialize Hamachi installed and immediately confirmed…
Hi, If I connect to my computer using Remote Desktop Connection, disconnect, and then try to reconnect later using LogMeIn, I briefly see the welcome screen of my computer, and then my computer crashes and requires a hard restart. Does anyone know how I can properly use the two connection methods? Thank you.
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I have several "Unattended Aceess"clients that are running the ESET Enpoint protection products on their systems. The HIPS module of that product causes multiple problems with the remote access, one of those being not allowing the cliens to respond CTRL-ALT-DEL commands. I need to figure out exactly what HIPS rule to set…
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