The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer…
Hi! So I'm working for a company that is putting together programs for shops, resturants, etc... and to "update" our programs we use batch file with RoboCopy along side with Hamachi. Basically RoboCopy is making a copy of all the files from the server to the local computer. So now the problem... We have a network for one…
Hello, Following the instructions to configure hamachi network adapter, I'm blocked because I don't found the network connection for it, when I check my Network connections folder, I get none of those said "Local Area Connection 2" and "Local Area Connection 3" adapters. I tried all of the actions listed below: I tried to…
Earlier today, LMI Rescue was unbelievably sluggish! I thought maybe it was the internet connection so I switched to a 4G LTE hotspot and still had the same issue. The end user has 100Mbps up/down fiber Internet connection at their site. I tried updating the console and even using the web version - no change. Later, I was…
But I haven't even started a trial! And only attempted to sign up last week - 6 days ago I'd be really grateful for any suggestions
Me and the boss just signed on to trial periods of Rescue Assisst , however I had problems with the first user I tried to connect to. The remote screen would go completely black soon after I started to work. I eventually noticed that I was supposed to turn "Admin Mode" to be able to enter administrative credentials.…
Hello, * Whether Standalone version of Technician Console (Desktop App) can be installed on Windows Server Operating Systems such as Server 2012 R2 or Server 2016 ? It is not listed in following System Requirements article: https://help.logmein.com/articles/en_US/FAQ/System-Requirements-LogMeIn-Rescue * Suppose that we are…
When I send an inviation is there a way to have it either audio and video or just audio?
The sound is most of the time off and when I can hear, it's breaking up. I can't hear the webinar.
I have not attempted to establish unattended on any pc which does not have a user password.
I had been working on a word doc file, which I THOUGHT I had transfered from one hard drive to another using the file manager. When I quit the doc and tried to find it later it had literally vanished. It is not on either my remote host hard drive desktop, or the hard drive I am currently using. Has this happened to anyone?…
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