Your workflow is only as strong as the tools powering it — and we want to make sure LogMeIn Rescue fits seamlessly into yours. Take our 5–7 minute survey and help shape the future of Rescue's integrations. After completing the survey, you’ll have a chance to win one of five $50 Amazon gift cards. Your responses are…
Hey everyone 👋 If you’re managing remote support, endpoints, or just trying to keep IT from getting more complicated than it already is — you might want to check out this year's virtual event. GoFurther 2026 is happening on May 19, and this year we’re focused on something we’re all feeling: growing IT complexity. We’ll be…
The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
my settings changed from english to german, i have raised a ticket but its taking time to rectify something i believe is simple
Is it possible to identify an agent's LogMeIn account from the URL used by the client to start a session? For example, if the client opened this link, https://launch.getgo.com/launcher2/connected.html?token=e0-u_tVZbdx39bUFs1jZyXwkJ1JDIvP8Sqe9NdSg3vmerALzsI96sk......ClrW3tlyBE&locale=en&app=true (abbreviated because it's…
I have a support provider that users Logmeinrescue. I download the support-logmeinrescue.exe app ant try to connect. This application seems to ignore that I have a proxy server that is required to get to the internet. I already added the Logmein whitelist sites to my proxy server but the applicatiion is refusing to use the…
Hello, For a few days I am constantly disconnected from my remote computers. The connection is done, sometimes not, it lasts 5 minutes then it's over. Sometimes 30 seconds. I am under W10 Pro, tested on all existing browsers, with and without firewall or anti-virus. C-Attached LogMeInIgnition Error Message sorry for my…
I would really like to see a messenger/chat function available to the unattended installed clients prior to actually connecting to them with a live session. It would be very convenient to be able to pop in quick on their screen to ask if it's a good time for the technician to work on their system. Many times requests are…
Hello everyone! I would like to ask, if it would be possible to customize( change color) of marker (default is Red)? It's important thing. Thanks!
Hi Team, My manager - Master Administrator - added me as an Administrator in the Administration Centre but I am not able to Create a Technician in the necessary Technician Team. This is the error "Error: You do not have rights to access this item". Nor can I change password for Technicians. Can you assist us? Thanks Gary
I reset passwords multiple times, but no one can log in as password gets rejected. I tried no password, it asks for one and rejects a blank entry. I see an add by the web option but can't seem to make it do anything or find instructions in the documentation on how it works. (The documnetation is organized so that finding…
When connecting to a remote computer. I can initially connect for like 10 seconds then the session is unexpectedly ended
Is it possible for Logmein to take a remote of a user when the system is Bitlocker recovery mode, means the agent has to put the 48 digit recover key to the enduser,Pls note the end user laptop is not logged in now
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