Hey everyone 👋 If you’re managing remote support, endpoints, or just trying to keep IT from getting more complicated than it already is — you might want to check out this year's virtual event. GoFurther 2026 is happening on May 19, and this year we’re focused on something we’re all feeling: growing IT complexity. We’ll be…
The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
This or very similar errors can occur when there are missing or dysfunctional Technician Console network communications dependencies. In our case, we experienced this issue with versions v7.12.3379, v7.50.3580, and v7.53.4017 when installing to Windows Server 2019. The issue arose because TC is dependent upon elements of…
Our security team alerted us to a scanning behavior that the tool continues to perform on the network even after completing an intrusive remote access using the software. From the moment the analyst performs a search on an endpoint from within Logmein, the tool does not stop scanning the network until the analyst has…
After entering admin mode, I am presented with the lock screen. The passwords we use are not something you can just type out. We are needing to copy and paste that password but its not accepting the copy. How can I get around this?
As an Administrator if I have to check if any of the technicians in our organization are committing incorrect practices for fraud or manipulation of service surveys do I have an option to review like a log of everything the technician did on the customer's computer. For example, customer's issues was with printer driver's…
Here is the use case: * - We have servers that non-IT staff don't have login access * - An application is running on the server * - From time to time, we need vendor support to troubleshoot the application * - At this time, IT needs to sign into the server, use the code vendor support provided, install logmein123 client,…
I just installed Logmein into 2 new iMacs on Big Sur and can't access either one. The screen only shows the top left quadrant and I changing the resolution still only shows 1/4 of the screen. Both machines have scaled resolution (Largest Option) and I can't click or scroll the screen with the mouse. I can see the top left…
The execution of Rescue scripts needs some special knowledge from the script writers, especially when the applet side script or binary is not a directly executable code. Such are PowerShell scripts, those cannot be directly started from command shell. Earlier scripts with extension PS1 could be started, but not now. I have…
The current timeout for Live Lens is around 15m. My technicians commonly have calls that can last several hours of troubleshooting and currently have to keep starting new sessions. I'm told by support (ticket 20674430) that this setting is currently not configurable. Please add the ability to make this timeout…
We have recently transitioned to SSO for all our technician accounts. We are having trouble using this sign on feature on our MAC devices. Device Macbook Air OS Version: Mac Sonoma 14.6.1 The latest rescue version from the site does not allow SSO sign on. Should this option be enabled on the mac version?
You cannot start the Technician Console from this IP address. It has been restricted Dy your Loguein Rescue system administrator. Hey Guys, what this message means? I cannot use the rescue in My Macbook Sonoma 14.5
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