The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer…
Hi all, I've noticed that LogMeIn Rescue feels much slower compared to other remote access applications like AnyDesk, TeamViewer, or Parsec when connecting to the same computer on the same network. Has anyone else experienced this? Are there any plans to optimize the remote protocol for better performance?
This or very similar errors can occur when there are missing or dysfunctional Technician Console network communications dependencies. In our case, we experienced this issue with versions v7.12.3379, v7.50.3580, and v7.53.4017 when installing to Windows Server 2019. The issue arose because TC is dependent upon elements of…
Our security team alerted us to a scanning behavior that the tool continues to perform on the network even after completing an intrusive remote access using the software. From the moment the analyst performs a search on an endpoint from within Logmein, the tool does not stop scanning the network until the analyst has…
After entering admin mode, I am presented with the lock screen. The passwords we use are not something you can just type out. We are needing to copy and paste that password but its not accepting the copy. How can I get around this?
As an Administrator if I have to check if any of the technicians in our organization are committing incorrect practices for fraud or manipulation of service surveys do I have an option to review like a log of everything the technician did on the customer's computer. For example, customer's issues was with printer driver's…
Here is the use case: * - We have servers that non-IT staff don't have login access * - An application is running on the server * - From time to time, we need vendor support to troubleshoot the application * - At this time, IT needs to sign into the server, use the code vendor support provided, install logmein123 client,…
I just installed Logmein into 2 new iMacs on Big Sur and can't access either one. The screen only shows the top left quadrant and I changing the resolution still only shows 1/4 of the screen. Both machines have scaled resolution (Largest Option) and I can't click or scroll the screen with the mouse. I can see the top left…
We want to record sessions with LogMeIn. Sometimes we want to share recorded videos with customers. Some customers have security restrictions preventing them from running AVICodec.msi (also, as far as built in apps, the codec only works for Windows Media Player Legacy not the new Windows Movies & TV/Photos/Media Player…
The execution of Rescue scripts needs some special knowledge from the script writers, especially when the applet side script or binary is not a directly executable code. Such are PowerShell scripts, those cannot be directly started from command shell. Earlier scripts with extension PS1 could be started, but not now. I have…
The current timeout for Live Lens is around 15m. My technicians commonly have calls that can last several hours of troubleshooting and currently have to keep starting new sessions. I'm told by support (ticket 20674430) that this setting is currently not configurable. Please add the ability to make this timeout…
It looks like you're new here. Sign in or register to get started.