The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer…
Hello, For a few days I am constantly disconnected from my remote computers. The connection is done, sometimes not, it lasts 5 minutes then it's over. Sometimes 30 seconds. I am under W10 Pro, tested on all existing browsers, with and without firewall or anti-virus. C-Attached LogMeInIgnition Error Message sorry for my…
I would really like to see a messenger/chat function available to the unattended installed clients prior to actually connecting to them with a live session. It would be very convenient to be able to pop in quick on their screen to ask if it's a good time for the technician to work on their system. Many times requests are…
Hello everyone! I would like to ask, if it would be possible to customize( change color) of marker (default is Red)? It's important thing. Thanks!
Hi Team, My manager - Master Administrator - added me as an Administrator in the Administration Centre but I am not able to Create a Technician in the necessary Technician Team. This is the error "Error: You do not have rights to access this item". Nor can I change password for Technicians. Can you assist us? Thanks Gary
I reset passwords multiple times, but no one can log in as password gets rejected. I tried no password, it asks for one and rejects a blank entry. I see an add by the web option but can't seem to make it do anything or find instructions in the documentation on how it works. (The documnetation is organized so that finding…
When connecting to a remote computer. I can initially connect for like 10 seconds then the session is unexpectedly ended
Is it possible for Logmein to take a remote of a user when the system is Bitlocker recovery mode, means the agent has to put the 48 digit recover key to the enduser,Pls note the end user laptop is not logged in now
Is hamachi restricted in Qatar? Because most VPNs are restricted here, their website, and their applications don't work.
In a recent windows 10 support session with microsoft I was unable to access any microsoft site. We established a remote session with my xp computer first. The tech sent me a "link" to something that allowed me to download "Support-LogmeinRescue.exe to an external usb drive on that computer. I think I remember a warning…
This is going to be a bit of a short thread. Every time I try and Install Hamachi, My Windows Install straight up crashes. I have tried everything, Re-installing Hamachi, going into Task Managers servers and Re-starting up that MSI service thing and I have also tried using some CMD prompt commands to no evail. I am now…
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