Hey everyone 👋 If you’re managing remote support, endpoints, or just trying to keep IT from getting more complicated than it already is — you might want to check out this year's virtual event. GoFurther 2026 is happening on May 19, and this year we’re focused on something we’re all feeling: growing IT complexity. We’ll be…
The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
Hi, when using unatteneded access, the username required doesn't change when the actual user of the PC has renamed it. Even if unattended is set up with the current ( but different to the original ) username, we still require the original. If there something you can do about this as it involves going to a command prompt or…
When doing a remote support session I am not able to click, scroll or execute some, not all files on the remote computer and I have to ask my client to do it. I have a Windows 10 computer with 24 GBRAM.
When creating a new session, there are mandatory fields for user name and company name. Is it possible to change these to optional fields or remove them all together? Is there a reason to have these as mandatory? I have not found documentation that describes if this is possible or how to modify it. As always, this…
Hello I'm just looking for a bit of advice regarding maintaining a script repository. I notice when i look at an exported XML backup of a script collection it has a couple of ways to specify a path to a script file. Currently i use <file> and then a path to a network share (\\share\scripts) but i was wondering if there was…
I have received two emails from LogMeIn giving me notice that there was a log in from Vietnam and one from China. I logged into my LogMeIn>Join.Me account and found that * both of these logins were able to set their devices as TRUSTED. * They hacked the code on the site so that I was unable to UN-trust these devices * I…
After finishing with an unattended access session on a remote computer. There is a popup box saying the unattended session has been finished. It does not go away until we click on X in the box. Is there a way to not have that box pop up after disconnecting.
Hi everybody, my name is Piero, from Florence (Italy) I am having a connection problem (Invalid Administrator username or password. Error code (1722)) trying to connect via Logmein Tech Console (v. 7.12.3306 64 bit) from my pc to a host pc on a different domain. When I receveid the connection dialog to insert…
How do we add an admin just to a single tech group and not as a base-level admin? Following the documentation does not give the options it specifies. Page 13 of the admin documenation specifies that this is an option. Rescue_admin_center_userguide.pdf Our master admin is not able to do this. On Step 1 our master admin does…
Please help. LMI chat applet is missing after installation of creators update (1709 and 1803). It says disconnect on my end on LMI queue. Does anyone have a work around/ Fix for this? LMI help is not responding.
Hi, my hamachi has a problem. Opening it works normally, but when i execute the java he closes. I tried to reinstall, i did everything, but it does not open with java. I'm sending this message waiting for you to help me. Thank you for the attention.
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