The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer…
Hello All. I would like to post a question about a very specific topic. Via Logmein either by console or application we are running unattended access for an asset that is setup for end user support. A little information: It is a PC that is setup for touch screen interaction and the only support besides hardware is a team…
Hello, I'm looking to write a script that will request the system info from the clients computer as we are required to make sure that the computers we are connecting to are compliant with our own policies. I'm wondering if there are any resources online about scripting with Rescue Assist as I've only been able to find a…
this is the screenshot of what I get after I receive the 6 digit code. It takes longer to connect to the session. I am using a desktop Dell computer running Windows 10
When will the rescue lens application be compatible with the MS Surface tablet? I was told it should be in the next update in April but no one can confirm. I have a very large national account that has been waiting for over a year.
LMI Rescue Console on OSX running Yosemite seems to have broken the copy and paste function. Any news on a fix?
Hi all, When I remote into my work computer everything is fine until I RUN a poerpoint presentation. When I run the presentation I loose all mouse contol. Everything is fine when I am designing the presnetation, working on other files and folders, yet as soon as I click run slidehsow - that is it - no mouse. I can press…
In midst of rather large file transfer, and don't want to test this...can't find an answer. Does anyone know if putting this session on hold would stop the file manager progress?
Trying to integrate LogMeIn Rescue into our web site. I'm using the standard HTML <form name="channel1383xxxxx" action="https://secure.logmeinrescue.com/Customer/Download.aspx" onsubmit="return checkForName()" method="post"> <input type="text" id="support_name" placeholder="Enter your name" /> <p><input type="submit"…
Hi all I'm running latest version of the Firefox Logmein Rescue plugin and I am internet connected (I've just created an account here to post this message) but in the console I can't create an new session and I get this. Thought it might be company firewall issue so tried again from home and I get the same message…
I cannot log in to my account, I constantly get an error saying that CAPTCHA is not working, it just does not appear for me, but I cannot disable CAPTCHA even though I tried to change my password. What should I do, why does not CAPCHA work for me
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