The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer…
We have been a long-time customer and were recently told that our concurrent technician licenses were undergoing review and a new limitation of a 3:1 scenario was going to be enforced. We would be required to have 1 license for every technician we have registered in the admin console. For a company with 140 technicians who…
Hi, I've searched this forum for a few minutes but can't find a solution. Certain PCs I log in to require CTRL+ALT+DELETE to log in. The button on my rescue console does nothing. Help... Logging in to these machines when they are active is no problem by the way.
Hello, im trying to open logmein rescue console and doesn't work, I can't run the application, automatically it goes down.... this issue has started today after get windows updates. Windows 10 Pro v1809
Hello, I am trying to use LogMeIn Rescue and connect to Geek Squad for a tune up. After downlodaing logmein, I try to open (run) and get the error "LogMeIn Rescue has encountered a problem and needs to close." I talked with Geek Squad and tried different browsers (Edge, IE and Chrome) but still the same error. Has anyone…
After Installing update 1809 fron Microsoft the logmein console does not start anymore
using instantchat.js?v=1.08 on the latest MS Edge: When I- type one line- press enter and- keep typing very fast- when the first sentence is posted, characters typed imbetween the 'post' and 'display' events are…
Im quite suprised this has not come up on the forums due to this being such a big problem in our company with this software. After giving a customer a pin code and they hit the run twice, it will just sit in limbo, on the LMI side we will get the option to Launch Remote Control Session, when I click on this it just says…
Since Windows 10 Insider Preview 10.0.17713.1002 (rs5_release) was installed, Rescue Console will try to start, then immediately close and give me the crash screen. I send the report to Logmein. I rolled it back to the previous version and it works fine... But you know Win10, it will NOT let you stay with the previous…
Why is everything printing backwards
Olá, Existe uma maneira de configurar todos os meu clientes Logmein de, no momento em que for conetar no computador para acesso remoto, aparecer uma mensagem para o usuário aceitar ou não a conexão em seu computador? Obrigado.
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