The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer…
I am having a issue when disconnecting from a Mac computer running OS10.12 where the background image does not return to the remote computers desktop. Even after rebooting the computer it is still a blue screen and the user has to reselect an image. This is a problem because the end user thinks that either I am still…
Hi Team , We are facing problem with " Export session format issue " in ServiceNow intergration., Once LogMeIn ServiceNow integrated All session details and activity log will be exported to ServiceNow work_notes ., It should be proper line by line format ., But we getting clumpsy data or paragraph data., Please assist to…
Hello everyone! I am very pleased to welcome you all to the new and improved LogMeIn Rescue Community! Thank you for your patience during the maintenance window. Along with giving our communities a new look we have also reorganized them, making it easier for you to find the information you need about LogMeIn products and…
We're having trouble with Mac users being unable to accept the EULA that pops up when they downloa and run the client. The version of the client that they get is 7.9.412.363. The message instructs them to scroll to the bottom of the text, but everything appears to fit in the window, and there are no scroll bars. Decline is…
A technician for my employer requested that I visit LogMeIn for a screen-sharing session. I was able to see what he was doing for the most part except at the point where he told me that he was going to copy a few of the files from my machine to his to see if he could replicate an issue I was having. The LogMeIn screen said…
Hello Rescue Community members! I am very excited to announce that we will soon be relaunching the LogMeIn Community! We will be expanding the number of product communities we support here and creating a new experience for you to enjoy. We hope the redesign will make it easier for you to find the answers you need and to…
Upgraded to macOS High Sierra 10.13 and now LogMeIn Rescue is not opening. "CrossOver is unable to intitialize a critical component. Failed to import cxutils module into Python. See console for errors. The program will now exit." I am assuming that the LMI Crossover component is still only 32bit? Reinstalled with new…
We are having issue with rebooting and reconnecting chat window. Technician issue a reboot command to the user and his laptop is getting rebooted. Upon reboot, it lauches the chat window and connects to the technician but user can't type message on chat. Upon reboot and reconnect, technician able to send a message and…
Is there a way to get the LogMeIn Rescue Technician Console to prompt with an audio prompt periodically while someone is waiting. I understand that there is an audio prompt when they first connect, and again when they are about to time out. I want for there to be additional audio notification between the two for me the…
Hello. I am having the following issue. If I deploy a script after I provided admin rights to the session the environment variables change. for instance, %userprofile% will change to something totalñy different. Is there a way to get the actual user's profile path when running a script after deploying admin rights? Thank…
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