The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer…
I am unable to load the LogMein-Rescue.app on both my Macs. In each case, the fault is the same, it freezes during the launch process, displaying a dialog box that says Verifying "LogMein-Rescue.app"... Both computers are similar in that they are running MacOS 10.10.5 and have more than 10GB of free space. I have reviewed…
I have installed logmein in unattended mode on a couple of servers which work fine initially but when the server gets rebooted they appear as offline, when i log on using rdp i find the logmein service will not start, i then have to delete the service and reinstall again but the next time it reboots it wont start again.…
Hello, Just wanted to let everyone know that LogMeIn Rescue does not work on MacOS 10.13 High Sierra. It would be amazing if LogMeIn was in fact working on a native client for Mac. Or maybe, have a beta version that resovles this? :) Here's a cool thread of apps that work and do not work on High Sierra. Amazingily, most…
Hi, I'm trying to connect using either the samsung or iphone and same results, it shows it's connecting but it does not connect. It shows it's connected and Active but nothing on the screen. The logs just show the following control.app03-01.logmeinrescue.com (64.74.17.129), port: 443 Key exchange: Elliptic Curve…
Trying to update user's email address using API. setUser_V2 API updating email address from jptest1@mydomain.com to jptest2@mydomain.com works fine first time and trying to revert my change jptest2@mydomain.com to jptest1@mydomain.com does not work. Getting response "setUser_OK" for both requests. So, not sure if there is…
We have a requirement to get all technicians profile (active, inactive, etc) from LogMeIn Rescue Admin Console. Do not see anything from reports section. How do i download?
I have confirmed that the date and time are correct on the Mac, but still get the certificate error every time I try to get her to connect.
Hello folks! When I try to restart Applet as Mac daemon the warning message comes up: "This Mac user does not have rights to restart the Applet as a daemon. Please use login credentials with Administrator rights" , but i am definitely sure that account belongs to "admin" type and it must have required permissions. I would…
Hi everybody, Do you kow if it is possible to send an email alert to Technician, when tech is unavalable, or our office is closed. I know it exist in admin console, but the system redirect to simple webpage without ID session, email adress, etc... Do you have a solution to do the same thing when the session is closed. Thx.…
I'm getting browser addin/plugin is corrupt error in Firefox, Chrome and IE. All browsers then ask me to manually download an exe file, which downloads and inastalls but all browsers show a pluging is needed and try to install it again. With the same "plugin is corrupt" message. I've installed the Desktop app which is…
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