Hey everyone 👋 If you’re managing remote support, endpoints, or just trying to keep IT from getting more complicated than it already is — you might want to check out this year's virtual event. GoFurther 2026 is happening on May 19, and this year we’re focused on something we’re all feeling: growing IT complexity. We’ll be…
The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
I just went to use the LogMeIn Rescue application and I'm not getting a code. Also, when my user attempts to go to LogMeIn123.com its coming up not responding. I can get to the redirect page but its VERY SLOW. I've tried all 3 methods to generate codes and they're either not working or taking a very long time.
He tried logging in, but it said he had to confirm something, so he did, but it said he had to log in again, so he can't! Can someone help my friend log back into his account?
I just purchased a new MSI super powerful MSI GT80S laptop with Windows 10. I installed the Tech Console application from the admin panel and it seemingly went ok. No errors. However, when I click on it to run, I immediately get a white LogMeIn Rescue Technician Console window that is blank and after a while, I get a…
Hello, I'm unable to remote control one of my computers. It is shaded out and says "restricted" by it. Both of my computers are connected to each other (POS's) however one has the pro version of logmein and the other the free version. I've never had a problem remotely connecting to either one. Is this something new with…
I'm tryingto get away from Freshdesk so we can bring out helpdesk ticketing in-house. For the ticketing, we chose osTicket. It's simple, but customizable enough to create our workflow in. We, correction, I, am trying to building a Rescue API to generate a) a new rescue PIN and b) create the email text and links for the End…
I can connect to Windows 7 computers with the Connect on LAN option in Logmein Rescue but on any Windows 8 or 8.1 computerd I cannot connect with Connect on LAN. I have sure that proper windows firewall setting are set correctly, Local securty settings are set to classic. What have I missed?
Sup guys! Is it possible to open screen recording videos of LMI rescue sessions on Mac OS? Are there some codecs for Mac available?
I have noticed a trend when reimaging computers on my network. Before imaging these computers would show up in the list of computers that I can connect to via the CONNECT ON LAN feature. I have disabled the UAC on all these computers. Is there any way that I can force these computers to show up? Any help would be…
Is it possible in LogMeIn Rescue to deply a script to multiple computers at once without acctually connecting to them?
Hi guys was wondering if there is a way for me to push out a script to all technicians from my admin account and set it to deploy the script automatically when they log in to a PC. Cheers Kyle
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