The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer…
...I see in the administration user guide: This is where you edit an Administrator's configuration. An Administrator can: • Maintain all assigned Technicians and Technician Groups • Set permissions for Technician Groups • Disable any technicians and Technician Groups if necessary • Generate reports for the Technician Group…
Can rescue be used on mobiles running windows?
We have unattended access to one of our clients server. I am having a issue when I start the session, then when I hit launch remote control session, I receive the lost connection to this host. It never comes back. Then would have to connect to our client's VPN and use the Windows remote desktop connection. Well today it…
Experiencing global connectivity issues with one client. We issue a new pincode each time and as soon as the client clicks open on the security warning window to install the applet it pops up the gateway window with the following message: "This session has expired and can no longer be used. To start a new session this…
Good morning peoples ! I need to connect a BI tool with the Rescue database. Has anyone done this integration ever? The database is in the cloud right? Thank you
Hello Guys did anybody can help me i cant install hamachi because there is a error code 2755 pls help Thxx
Just a hunch but this looks like a bug to me...
Has anyone a solution for formatting System Information captured into Windows clipboard from Rescue? I would like to retain the table like structure seen in Rescue. Thank you for your consideration.
We have a vendor who uses LogMeIn Rescue to connect to and support an application on our network. Each time they use it it creates a new service entry on the server. It cause aggravatio because our monitoring system sees this new services. Is there anyway to have the services be removed after they disconnect or have it not…
I have a technician in my callcenter who is receiving the following error when launching the window desktop logmin rescue client . "Communication error during login. Please check your Internet connection and try again." His credentials work to login to the client software on other workstations. and No one is able to login…
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