Your workflow is only as strong as the tools powering it — and we want to make sure LogMeIn Rescue fits seamlessly into yours. Take our 5–7 minute survey and help shape the future of Rescue's integrations. After completing the survey, you’ll have a chance to win one of five $50 Amazon gift cards. Your responses are…
Hey everyone 👋 If you’re managing remote support, endpoints, or just trying to keep IT from getting more complicated than it already is — you might want to check out this year's virtual event. GoFurther 2026 is happening on May 19, and this year we’re focused on something we’re all feeling: growing IT complexity. We’ll be…
The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
salut jai une question plutot extreme voici un exemple :un hacker ou police etc veux des info :texte,convos,phonebook, etc ..sur une ligne a triple sortie et un router de bonne quanlite ....avec wifi- et un reseau ki constitue 6-7 iphone enregistrer sur le meme wifi mais reste jamais fixe sur ce serveur ... peux t ont…
We have the known issue of trying to support Surface Pro 3 machines and only seeing the top left corner of the screen. Recently we installed a Thinkpad Yoga and a Dell Latitude 7440 with the HD touch screen and they both have the same issue. The only way these will work is if the screen scaling is set to the smallest…
A family member of mine was scammed by the scam described in many posts, a call comes in and the person takes you to event viewer, etc, showing you "problems" with your PC that need to be fixed. They gave the scammer remote access through LMI Rescue and did not make a payment but spent 15 minutes on the phone arguing with…
I am using a computer in my office to remote control my home computer. And the following problem occur http://i763.photobucket.com/albums/xx275/elegant_plastic/private/0e82b212-7353-4839-aa85-0d63a9f756b8_zps2an2calz.png I would like to know if there is any way to fix it or just my company blocked the port. Thank you.
I have some users who are remotely using windows standard server. For some reason when ever any one tries to gve them tech support via logmein rescue they cant the image of the screen appears but the tech guys can move the kebaord or mouse. After some mucking about I have noticed the mouse and keyboard start working again…
I used to be able to use hamachi, until one day I unistalled it. The next day I tried to reinstall it, and it seemed to be installing fine, but when I booted it up and clicked the power button, a blank white box popped up with the head "Login", and under 2 error boxes on top of eachother which read "Cannot connect to…
I have created a Java based Calling Card. It works on both Mac and Window. Before I release more information about it, I would like to know if there is an offical calling card for Macs yet (My GoogleFu has failed me on this subject). Thanks!
I am struggling with a unique challenge here. For security, I am forcing screen recording for all Rescue sessions. I write them to a CIFS share on our network. One goal that I have is that I would not like the technicians to be able to read the video recordings after the session ends. For this reason I set permissions on…
I was curious if there was a way to check if the LMI applet has been elevated as a system service before allowing a session to be transfered from one technician to another.
I am using my My Logmein to connect to my PC from my remote laptop. I get to my pc ok but in about a minute it disconnects. i can start over and reconnect but again after a minute it disconnects. My Wifi signal is strong. What can I do? Dr John
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