The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer…
Sidebar does not follow the text sent. When sending text in chat, the bar is not tracking/scrolling according to the texts being sent. Frozen message history.…
Our company currently switched over to Log me In from TeamViewer and I have been asked by leadership if there is a way to show when computers go offline? Example being - -in TeamViewer today, when a computer goes offline and the technician has the console up and running - it will show a pop up on the bottom right of their…
Today the service Hamachi has stopped working. He just disappeared from the list of services in Windows. I could not delete it normally, I began to clean the registry and manually deleted all the folders. But the registry branch (listed below) is not deleted. I tried to reinstall the program and now the error could not…
Hi everyone, Thank you to those of you who attended our recent webinar CISO Roundtable: Real-world Cyber Security Strategies That Work . If you didn’t get a chance to attend, I encourage you to watch the recording here. Different points hit on included why some security leaders don't buy into "zero trust" as a term,…
Sometimes when I attempt to connect to a machine where I have Unattended Access, the connection fails for some unknown reason. On the left side it says something like "Failed to establish connection to ...". Then, the session sits there until it eventually times out, and the connection timer just keeps running. Why isn't…
In the technician console, opening the unattended computer window has a tab Unattended Accessible. Is there a way for an admin or master admin to only allow a technician to view/act on unattended computers set up by a certain technician group? If there isn't a way to prevent technicians to see unattended computers from…
In the technician console you are able to open the unattended computers window. In this window there is the Unattended Search tab. What does this tab do? I don't see it anywhere in the technician console documentation. Does the Connect to input box allow specifying IP? What is being searched, what is being inputted to…
Not sure what happened, as everything was working fine a few days ago, but now every time I start a session, I get an error message saying that it is a UAC enabled device and that I have to restart the applet as a Windows System Service. In the Admin Center, I have 'Automatically start as Windows System Service: if…
I have the following script that I am deploying to a LogMeIn session with private session mode (using link to download LogMeIn agent and not calling card). The LogMeIn technician console and the agent are on the same machine. I am running both as the same AD user: @echo off C:\WINDOWS\System32\cmd.exe /c echo cmd test…
Is there a way to rotate the view window so when an iOS client uses their iPad/iPhone in landscape mode I don't have to turn my head sideways to view it? A simple rotate button would suffice in the view window. If this is not implemented it really needs to be! Is there a place we can make developement suggestions?
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