Option to go into a not Available status when logging into Agent for GoTo Contact Center

Charrington2

When logging into a queue for availability, agents need the option to log directly into a pause status for instances of meetings or follow up at the beginning of a shift. Currently when logging in for a shift the agents have to always take a call to get into Contact center before they can move to a pause status.

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GlennD

Hi @Charrington2, a potential workaround for now using the GoTo App would be:

1. Log out of all queues at the end of the prior session
2. Choose a pause like Away, then log out of the app.
3. The next time you login you should still be in Away and logged out of call queues.
4. Then log into call queues while still in away to accomplish their tasks.

It was observed that if you are Away and logged into queues when I log out of GoTo, when I log back in you are immediately available on all queues, so you need to both log out of queues and pick away to get this to function.