The most recent content from our members.
Need connection with Yealink WH67 Our entire teams is running this headset with GoTo Soft Phone. Unfortunately it does not work together. Headset controls do not work. And to stop incoming calls dialling right over the top of your existing call you have to have them turned off.
I work on a helpdesk. My colleagues and I have a softphone on our laptops and our mobiles. We're often called away to attend an issue. We lock our PCs and leave. However, as I understand the presence detection, because the softphone is still running on the PC, incoming calls still ring. So my colleague's phone is ringing…
Problem Statement I use GoTo to receive calls from several different sources. Sometimes it's an internal call from my team, sometimes it's an after-hours support call, and sometimes it is a call to my direct business line. I would like to set a different ringtone for each of these different cases. One specific issue for me…
Automatic Invitations: GoTo Connect can be configured to automatically call attendees to join a meeting at the scheduled start time to ensure everyone is present. Right now this feature only works by calling one phone number at a time. A customer is requesting the feature to call multiple numbers at a scheduled time and…
It would be helpful to have contact groups visible in the attendant console.
Working with the "work schedule" today and found that it refused to save, "try again later". It defaults to 9am to 5pm. I work 8 till 4. I ran down the lists, clicking, tapping a number, changing 9s to 8s and 5s to 4s. It changed the 5s to 4s but didn't preserve the PM. I finally realised that it wasn't saving because my…
My organization works a nine day week, so we have one RDO every second week. The work schedule doesn't currently support that. We can add special events like holidays but there's no support for regular periodic events. It would be great if we could have support for periodic overrides to the basic weekly schedule. e.g.…
It would be useful to have a link in the user settings to open their app.goto.com without the password so we can help with issues
I’d love to see GoTo Connect add a feature that allows users to create and save SMS text templates for frequently used messages. This would save time and improve efficiency by eliminating the need to retype common responses (e.g., “What are your store hours?” or “Here is our website”). Ooma Office had this feature, and it…
Enhance Grasshopper to place an active call on hold to dial additional callers to join as a conference call. Also, the ability to place an active conference call on hold to page an extension on the plan.
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