The most recent content from our members.
It would be nice if the desktop app's pop-up notification did not take the caret/focus when it comes up. If someone is typing and the phone rings, they aren’t typing anymore! There seems to be more than a few people out there that are asking how to turn the pop-up off. I think that if it didn't interrupt them it would be…
Often, call centers need to make outbound calls that are not part of a formal campaign or tied to a missed inbound queue call. These outbound activities should be accurately reflected in an agent’s performance metrics—specifically within the Agent Activity Timeline. As an admin or supervisor, I should not have to rely on…
Currently, in GoTo Connect, call recordings are only accessible through the Analytics → Recordings page, which lists all recordings for the account. This makes it difficult for individual users to quickly find and review their own recordings. Feature Request: Add a “My Recordings” section directly in the GoTo desktop and…
I work on a helpdesk. My colleagues and I have a softphone on our laptops and our mobiles. We're often called away to attend an issue. We lock our PCs and leave. However, as I understand the presence detection, because the softphone is still running on the PC, incoming calls still ring. So my colleague's phone is ringing…
It would be ideal to add the ability to create and store Fax coversheet templates when sending a new fax using the GoTo Desktop App and Teams plugi. In addition, allow to set a default template for the virtual fax by the sending fax number. Medical related businesses require a disclaimer to be present on their fax cover…
Hi GoTo team and community, We have multiple business DIDs that route to the same ring group (or shared line) on Yealink T57W phones. We want a different ringtone depending on which number the customer calls, so staff instantly know which line is ringing. We’ve already: Configured distinctive ringing on the T57W phones…
Problem Statement I use GoTo to receive calls from several different sources. Sometimes it's an internal call from my team, sometimes it's an after-hours support call, and sometimes it is a call to my direct business line. I would like to set a different ringtone for each of these different cases. One specific issue for me…
It would be valuable to have an option to receive a notification when another user finishes a call and becomes available. This feature would support better call timing, reduce repeated check ins, and help teams connect more easily during busy periods. A right click option per extension (similar to that available in Teams)…
Your desktop and mobile apps can't set to "Dark mode" on either app. Dark mode is becoming the default setting for personal and corporate users, as it reduces energy costs and eye strain. The grasshopper app is the only app I've seen that doesn't offer a mode integration, and using it on devices in super-bright white is…
When logging into a queue for availability, agents need the option to log directly into a pause status for instances of meetings or follow up at the beginning of a shift. Currently when logging in for a shift the agents have to always take a call to get into Contact center before they can move to a pause status.
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