The most recent content from our members.
Schools tend to use a rule to prevent calls to teachers during school classroom hours. your new Conditional Routing Node does not allow choosing internal extensions/directories to select those PBX extensions as allowable pass through callers to prevent any external numbers from passing through to the classroom during…
Here are some suggestions I propose to be implemented within each Queue's Settings sections. Each Queue should have it's own Voicemail Mailbox that can be access via the Contact Center GoTo App section to see new voicemail messages, listen to the voicemail messages and ability to delete the email messages. Also some sort…
Often, call centers need to make outbound calls that are not part of a formal campaign or tied to a missed inbound queue call. These outbound activities should be accurately reflected in an agent’s performance metrics—specifically within the Agent Activity Timeline. As an admin or supervisor, I should not have to rely on…
It would be ideal to add the ability to create and store Fax coversheet templates when sending a new fax using the GoTo Desktop App and Teams plugi. In addition, allow to set a default template for the virtual fax by the sending fax number. Medical related businesses require a disclaimer to be present on their fax cover…
Hi GoTo team and community, We have multiple business DIDs that route to the same ring group (or shared line) on Yealink T57W phones. We want a different ringtone depending on which number the customer calls, so staff instantly know which line is ringing. We’ve already: Configured distinctive ringing on the T57W phones…
Shared contact names appear in the GoTo app call history. That makes it easy to find relevant calls. And while you can apply filters in the analytics call reports, you cannot see a shared contact name in the list of calls. It would be helpful if shared contact names appeared in the analytics dashboard.
Need connection with Yealink WH67 Our entire teams is running this headset with GoTo Soft Phone. Unfortunately it does not work together. Headset controls do not work. And to stop incoming calls dialling right over the top of your existing call you have to have them turned off.
It would be helpful to have contact groups visible in the attendant console.
Our team is having issues with the GoTo mobile app (on both Android and iOS), there seems to be a delay on incoming calls to our ring group (compared to our desk phones, and soft phones) in the office, where the desk phone and soft phone ring immediately, but the app doesn't register an incoming call until sometimes 10-15…
We have a built-in feature in GoTo Webinar to automatically record webinars. Our client would love to have this same feature in GTT to auto-record trainings.
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