The most recent content from our members.
The real-time call transcription is a welcome update. One thing I've noticed, however, is that the transcript disappears when a call ends and the wrap up time page is displayed. I think it would be helpful for the transcript to remain on the wrap up page so it can be used in drafting notes during the wrap up time.
Been getting a lot of spoofed calls coming in with seemingly no real way to filter them. With a number attached to the call, they cannot be filtered by an anonymous call filter With significant quantities of varied numbers coming in, individual filtering/blocking would be moot When calls come in "from" various area codes,…
Schools tend to use a rule to prevent calls to teachers during school classroom hours. your new Conditional Routing Node does not allow choosing internal extensions/directories to select those PBX extensions as allowable pass through callers to prevent any external numbers from passing through to the classroom during…
Our organization uses both Microsoft Teams and GoTo Connect. While the existing Microsoft 365 calendar integration helps keep meeting availability aligned, it does not synchronize actual Teams presence status. We would like the ability for GoTo Connect to automatically mirror a user's Microsoft Teams presence, including…
Include the voicemail box name in addition to the 4-digit extension for voicemail email notifications. For voicemail email notifications (both user and shared voicemail), the notification currently displays only the voicemail box's 4-digit extension. It would be much more helpful if the notification also display the…
It would great if the GoTo mobile app could automatically rise to the top of screen on an incoming call. Even better if it could come through a locked screen. Thanks, Mike
We NEED to have the Verified tag added to the selectable fields so we can route calls who have not been STIR/SHAKEN"Verified". This will be a good spam filter. One that many other carriers already offer.
We currently utilize GoTo Connect with our users logging in through SSO and have a helpdesk that helps create the user accounts when they are onboarded. For our workflow, there is a gap in Role customization that doesn't allow us to create an admin who can manage the phone system (Dial Plans, Ring Groups, Extensions, Phone…
This is the scenario: If I want to send a template, I must enter the 10-digit number (55312xxxxx), Mexico's area code) in order for the message to be sent. Image 1 attached. I select the Meta template and proceed to send the WhatsApp message. Image 2 attached. So far, everything works correctly. I proceed to close the…
Our team is having issues with the GoTo mobile app (on both Android and iOS), there seems to be a delay on incoming calls to our ring group (compared to our desk phones, and soft phones) in the office, where the desk phone and soft phone ring immediately, but the app doesn't register an incoming call until sometimes 10-15…
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